Service Coordinator

National Church Residences•Phoenix, AZ

About The Position

The Service Coordinator coordinates programs and services that help eligible participants maintain quality of life and age in place, using a person-centered model of service delivery. The role works under general supervision and follows organizational policies, applicable laws, regulations, accreditation standards, and program or contract requirements. The coordinator connects participants with community resources and supportive services, develops local resource directories, organizes educational and wellness events, and builds informal support networks. On an individual basis, the coordinator conducts non-clinical assessments and screenings, identifies participant needs and preferences, makes referrals, supports access to services, and monitors care plans and referrals through follow-up contacts and, when appropriate, home visits. The position also requires timely and accurate electronic and written documentation, communication with participants and colleagues, and preparation of information for funders and quality-performance reporting. The coordinator works autonomously and collaboratively, maintains professional boundaries, protects participant rights and dignity, and completes required training and administrative duties.

Requirements

High school diploma or GED.
At least two years of experience in social service delivery with older adults, people with disabilities, and/or families.
Working knowledge of supportive services and other resources in the area served by the project.
Demonstrated ability to advocate, organize, problem-solve, and achieve results for participants.
Good communication, comprehension, and interpersonal skills.
Working knowledge of Windows, Microsoft Office Suite, and the World Wide Web, demonstrated by passing a computer literacy test.
Ability to speak, read, write, and understand English.
Ability to follow detailed instructions using common-sense reasoning and perform basic arithmetic, including calculations involving money, with a calculator or spreadsheet as needed.

Nice To Haves

Bachelor’s degree in social work or a related field.

Responsibilities

Coordinate group programs and activities for eligible individuals.
Serve as a liaison to community agencies, develop relationships with service providers, identify new and low-cost services, and seek discounts where available.
Monitor community-agency services and document participants’ use of services in the designated documentation system; manage supportive services where appropriate.
Develop and maintain a directory of state and local service providers and resources.
Organize educational events on topics such as health care, agency support, life skills, and referral sources, and encourage participant involvement.
Identify partners who can provide health services and screenings in participants’ homes.
Help participants build informal support networks with peers, family, and friends, and engage community or property volunteers when appropriate.
Conduct person-centered, non-clinical assessments, interventions, and monitoring for individual participants.
Conduct outreach and provide program education and enrollment opportunities; engage participants regularly to identify needs and make referrals.
Conduct telephone and/or in-person assessments and screenings within program requirements and established time frames.
Collaborate and communicate appropriate information with care and service colleagues to support participant goals.
Provide customer service by answering questions, addressing concerns, and assisting with basic needs from a person-centered perspective.
Help participants access community services addressing social determinants of health, including housekeeping, meals, transportation, personal services, financial assistance, adult day care, and counseling, in compliance with program and contract requirements.
Follow participant-preference and program-required monitoring schedules, including telephone contacts and home visits as directed by protocols or needs.
Complete assigned miscellaneous tasks, gather reports, participate in interdisciplinary meetings, and support grants or special programs.
Build rapport while maintaining professional boundaries and supporting residents’ ability to age in place.
Manage time independently, complete tasks and documentation within required time frames, and work autonomously and as part of a team.
Respond to phone, email, fax, and other communications in a timely and professional manner.
Record labor time accurately in accordance with program and employer policies.
Complete timely electronic and written documentation of interactions, assessments, and services, and complete required participant forms.
Develop care plans with participants, monitor those plans, and follow up on referrals and services at implementation and on an ongoing basis.
Submit documentation needed for funder and quality-performance reports.
Meet quality-assurance and file-review requirements covering assessments, interventions, monitoring, policy compliance, and education and wellness programs.
Follow organizational policies, applicable laws and regulations, annual training requirements, and the Code of Conduct; protect individual rights, report complaints and allegations of abuse or misappropriation, and advocate for personal preferences and self-determination.