Service Coordinator I - Generalist DMH

Step Up • Los Angeles, CA

68d • $25 - $28 • Hybrid

About The Position

The Department of Mental Health (DMH) programs provide intensive mental health services to TAY and Adults (18 + years of age) in community, field, project-based, and clinic-based settings. We serve individuals who have been diagnosed with a mental illness, substance abuse and who are experiencing homelessness or are in danger of losing their home. The DMH programs aim to provide linkage to resources including mental health services, housing, benefits, and are geared toward promoting wellness, mental health management and community integration. The program provides 24/7 on call coverage to members to provide the highest quality of life in the least restrictive community setting possible. Our work at Step Up is guided by the principles of Housing First, Mental Health Recovery and Trauma Informed Care.

Requirements

• B.A. in psychology or social work or 3 years of related work experience with a minimum of 2 years’ experience working with homeless or at-risk TAY and/or adults diagnosed with a mental illness.
• Case management experience is essential, including the ability to chart patient progress to meet documentation requirements.
• Candidate must have own transportation and current California driver’s license and insurance.
• Position requires frequent driving and transporting.

Nice To Haves

• Knowledge of or experience with mainstream benefits and services, mental health diagnoses and level of functioning, EBP’s such as Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, Housing First, Harm Reduction, etc.
• Ability to work collaboratively with others and on a team.
• Initiative and solution focused practice.
• Uses good time management skills and resources to balance case load direct service and paperwork.
• Works within skills and scope of practice asking for support and training to improve abilities when needed.
• Ability to work as a team member on the streets, in homeless facilities or with other homeless community providers such as police, churches and hospital ER’s.
• Ability to engage individuals on the streets in a meaningful manner which imbues trust enough to accept services offered.
• Understands and promotes safety first to self and team members.

Responsibilities

• Support the targeted outreach efforts of the Full-Service Partnership Intensive Case Management (FSP ICM) and Outpatient Clinic Care Services (OCCS) teams to initiate contact, develop rapport, and in coordination with Multidisciplinary team members: SC I, SC II, LVN and PM, will assess TAY and adults for mental illness, co-occurring substance use and other health care needs in the community until linkage and services are accepted.
• Attend all staff and community meetings as requested by Program Manager.
• Engage in all scheduled supervision with management to consult about caseload and discuss any pertinent issued related to consumer care and/or documentation.
• Outreach and engage potential members at their residence or in community settings like (but not limited to) jails, hospitals, board & cares, street settings to evaluate and determine if referral is appropriate fit for SUOS services.
• Provide linkage to assure members have access to local resources, including psychiatric and medical care/appointments, housing, benefits establishment, community rehabilitation and socialization activities, drug/alcohol services. Provide transportation and accompany the consumer using personal or public transportation when deemed clinically appropriate.
• Provides group clinical therapeutic and case management services for TAY and adults with psychiatric disabilities to assist them in improving their current level of functioning in the community.
• Make home visits as needed to support independent living skills and subsidized housing certificates. Assist consumer with relevant skill building and self-care to support independence and housing retention.
• Monitor for compliance, stability, and report any warning signs of decompensation and crisis.
• Ensure each member has applied for or is receiving mainstream benefits. Assist with benefits establishment process, including health care enrollment and other needs such as housing applications, employment or vocational training, continuing education etc.
• Provide approximately 75% of direct care time on-site at housing projects.
• Coordinate with other teams and staff regarding transitioning members to a lower or higher level of care or to managed care providers as needed.
• Participate in weekly DMH-ICMS case conferences regarding members.
• Complete all program-required paperwork such as HMIS or DMH/Medi-Cal and maintain documentation according to those program standards of practice in Electronic Health Record – Welligent - within prescribed timeframes as outlined in SUOS documentation policy.
• Submit all documentation within required timeframes.
• Complete Level of Care Utilization System (LOCUS) assessment for all members every 3-6 months, as program timeframes require.
• Maintain consumer’s chart on EHR system by ensuring all relevant documents pertaining to client care have been scanned into attachments.
• Meet weekly, monthly and quarterly billing quota as outlined by Program Manager.
• Perform all other duties as assigned.

Benefits

• Competitive salary and benefits package.
• Opportunities for growth and professional development.
• Health, dental, vision, and life insurance are available after your first month.
• Generous paid time off, accrue 10 days of paid time off, 12 days of sick leave, and 15 paid holidays.
• 403(b) plan starts on your first day, with Step Up contributing 13% of your 3% after one year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree