Service Contracts and Subscription Operations Analyst

Motorola Solutions•Schaumburg, IL

About The Position

Motorola Solutions is seeking a collaborative, detail-oriented analyst for its Service Contracts and Subscription Operations team. The position provides financial and operational support for North American Government & Public Safety Group and the Federal Government Markets Division. The analyst takes ownership of service and maintenance agreements from activation through ongoing lifecycle administration, working with IT, finance, and customer support partners to ensure accurate billing, administer contract amendments, and resolve workflow inquiries. The role includes activating and maintaining agreements, processing contract changes and renewals, reviewing legal documents and approvals, analyzing accounting and billing treatments, managing customer account credits and financial adjustments, and reviewing revenue recognition milestones and billing schedules. The analyst also resolves service cases, works with IT on system discrepancies and workflow improvements, and coordinates with internal stakeholders to support operational continuity. Motorola Solutions welcomes candidates with equivalent practical experience.

Requirements

Associate degree.
At least 2 years of support or service contract/contract management experience.
Legal authorization to work indefinitely in the United States; employer work permit sponsorship is not available.
Problem-solving skills to research discrepancies, evaluate data trends, and develop resolution strategies.
Cross-functional communication skills to work with technical, operational, and financial teams.
Process governance skills, including maintaining documentation standards and completing tasks independently in an evolving environment.
Ability to use Oracle R12 to manage service contracts and evaluate billing and revenue schedules.
Ability to use Service Cloud for case management and tracking customer inquiries.
Ability to use spreadsheet software such as Microsoft Excel or Google Sheets to organize, audit, and analyze operational datasets.

Nice To Haves

Experience with Sales Management System (SMS).
Familiarity with service revenue recognition principles and internal commercial agreements.

Responsibilities

Activate service agreements and maintenance contracts in line with organizational policies and customer commitments.
Execute contract change requests, renewals, and lifecycle adjustments while maintaining data accuracy across platforms.
Review required legal documents and confirm necessary approvals before contract activation.
Analyze transaction types and accounting treatments to evaluate billing and operational consistency.
Oversee processing of log credits and financial adjustments across customer accounts.
Analyze revenue recognition milestones and billing schedules to support accurate reporting.
Resolve incoming service requests and inquiry cases within established service levels.
Partner with IT teams to troubleshoot system discrepancies and help improve enterprise platform workflows.
Coordinate with internal stakeholders to help ensure operational continuity across support teams.