Service Contracts and Subscription Operations Analyst

Motorola Solutions•Schaumburg, IL

7d•$55,000 - $65,000

About The Position

Motorola Solutions is seeking a collaborative, detail-oriented analyst to manage service and maintenance agreements from initial activation through ongoing lifecycle administration. The role works with IT, finance, customer support, and other internal partners to support accurate billing, contract amendments, workflow inquiries, and operational continuity. The position supports North American Government & Public Safety Group and the Federal Government Markets Division. Candidates with equivalent practical experience are welcome. The analyst uses Oracle R12 to manage service contracts and evaluate billing and revenue schedules, Service Cloud for case management and customer inquiries, and spreadsheet software such as Microsoft Excel or Google Sheets to organize, audit, and analyze operational data. The role requires problem-solving, cross-functional communication, and process governance skills. The target base salary range is $55,000–$65,000. The role requires legal authorization to work indefinitely in the U.S.; employer work permit sponsorship is not available. Travel is under 10%, and relocation is not provided.

Requirements

Associate degree.
At least 2 years of support or service contract/contract management experience.
Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is unavailable.
Ability to research discrepancies, evaluate data trends, and develop resolution strategies.
Ability to communicate and collaborate with technical, operational, and financial teams.
Ability to maintain documentation standards and complete tasks independently in an evolving environment.
Experience or capability using Oracle R12, Service Cloud, and spreadsheet software such as Microsoft Excel or Google Sheets, as described for the role.

Nice To Haves

Experience with Sales Management System (SMS).
Familiarity with service revenue recognition principles and internal commercial agreements.
Equivalent practical experience may be considered.

Responsibilities

Activate service agreements and maintenance contracts in accordance with organizational policies and customer commitments.
Execute contract change requests, renewals, and lifecycle adjustments to maintain data accuracy across platforms.
Review required legal documents and confirm necessary approvals before contract activation.
Analyze transaction types and accounting treatments to evaluate billing and operational consistency.
Oversee processing of log credits and financial adjustments across customer accounts.
Analyze revenue recognition milestones and billing schedules to support accurate reporting.
Resolve incoming service requests and inquiry cases within established service levels.
Partner with IT teams to troubleshoot system discrepancies and help improve enterprise platform workflows.
Coordinate with internal stakeholders to help ensure operational continuity across support teams.