Service Contract Administrator

Southland Industries•Schertz, TX

About The Position

The Service Contract Administrator provides administrative support for service contract administration and interacts effectively and respectfully with customers. This role enters service contracts into the system, maintains customer account information, schedules and documents contract tasks, and coordinates follow-up on recommendations, ticket completion, purchased materials, and subcontracted work. The administrator coordinates open and upcoming work with team supervisors, monitors schedules and work performed against contract terms, and communicates with customers to ensure work meets expectations. The role also maintains records and contract files, prepares and distributes invoices, monitors customer payments and assists with collections, responds to customer inquiries, and supports contract renewals. Additional tasks may be performed in support of the service administration team. Southland Industries describes itself as one of the nation’s largest MEP companies and says it has operated since 1949. It is a 100% employee-owned company. Employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles with driving as an essential duty require a successful Motor Vehicle Record check. The company states it cannot offer employment sponsorship at this time.

Requirements

High school diploma or equivalent.
Two years of relevant experience.
Knowledge of service processes.
Good organizational skills and attention to detail.
Good verbal and written communication skills.
Good customer service skills and ability to resolve issues.
Proficiency in Microsoft Office.

Responsibilities

Enter service contracts into the system and ensure customer account information is correctly updated.
Schedule and document tasks for assigned service contracts.
Follow up on recommendations and ticket completion, and coordinate required purchased materials or subcontracted work.
Identify and coordinate open and upcoming work with team supervisors.
Monitor schedules and report as appropriate.
Send reports on completed work in a timely manner.
Monitor work performed against contract terms and communicate with customers to ensure work meets expectations; escalate issues to a supervisor as needed.
Ensure records and systems are updated and contract agreements are properly filed.
Prepare and distribute customer invoices in a timely manner.
Monitor customer accounts for payment and assist with collections as needed.
Respond to customer inquiries or concerns and resolve or escalate them as appropriate.
Support contract renewals by communicating upcoming renewals and documenting renewals.
Perform additional tasks in support of the service administration team as needed.

Benefits

401(k) plan with 50% company match, no cap, and immediate 100% vesting.
Medical, dental, and vision insurance, 100% paid for the employee.
Annual bonus program based upon performance, achievement, and company profitability.
Term life, AD&D insurance, and voluntary life insurance.
Disability income protection insurance.
Pre-tax flexible spending plans for health and dependent care.
Paid parental leave.
Paid holidays, vacation, and personal time.
Training and professional development opportunities.
Company-paid memberships for professional associations and licenses.
Wellness benefits.