Service Contract Sales Administrator

LivaNova•Arvada, CO

22h

About The Position

Under limited supervision, the Service Contract Sales Administrator provides service agreement support by drafting proposals, negotiating and finalizing contracts, and preparing related documents. This customer-facing role handles potentially complex issues that require judgment, analysis, and initiative to resolve problems and make recommendations. The position works with customers, Technical Service Representatives, Account Executives, and internal departments to support service agreement sales and order processing.

Requirements

Bachelor's degree in business or a related field, or at least six years of relevant experience in lieu of a degree.
Two years of relevant experience.
Proficiency in contract administration, including an understanding of contract law and terminology.
Attention to detail.
Intermediate to advanced Excel skills.
Skills in mathematics, basic statistics, and deductive reasoning.
Strong written and oral communication skills.
Excellent interpersonal skills and the ability to work effectively with all levels of the organization, partners, and customers.
Ability to work independently and demonstrate team-oriented behavior.
Willingness to take ownership and responsibility for actions and decisions.
Ability to solve complex problems and clearly outline solutions.
Ability to maintain a big-picture focus on contract issues and perform effectively under pressure.
Ability to sit 80% of the time and stand or walk 20% of the time, with repetitive computer use.

Nice To Haves

Contract administration experience.
Inside Sales and/or Customer Service experience.
SAP experience.

Responsibilities

Monitor reports and prepare and send accurate equipment service agreement proposals directly to customers.
Monitor existing contract lifecycles and prepare renewal service agreements in a timely manner.
Respond to requests from customers, Technical Service Representatives, and Account Executives for service agreement proposals and supporting documents.
Maintain ongoing contact with customers and colleagues, including following up on outstanding proposals to finalize agreements and increase service revenue.
Work with the team to achieve service contract sales revenue targets.
Review requested agreement-language revisions with customers and accept or reject changes with comments, following department guidelines or consulting the department manager and/or legal.
Respond professionally to a high volume of internal and external customer calls and emails.
Ensure contract reviews are completed for all service agreement purchase orders and send finalized agreements with purchase-order acknowledgment emails.
Confirm future billings are established correctly in the business system.
Set up and maintain service contract records in business systems.
Develop and maintain detailed knowledge of company products to respond effectively to service agreement requests.
Work with Customer Service, Credit, and other departments to support order processing and inquiries.
Complete other projects as assigned.