Service Contract Administrator

Schneider Electric•UNAVAILABLE, UNAVAILABLE

About The Position

The Service Contract Administrator is responsible for the accurate and timely setup, maintenance, renewal, and administration of Service Agreements throughout the contract lifecycle. The role ensures contracts are established correctly in applicable systems so service delivery, preventive maintenance, revenue recognition, invoicing, and reporting can occur accurately and on schedule. The administrator manages recurring monthly responsibilities while balancing new bookings, renewals, corrections, and incoming requests, and works with cross-functional teams to resolve discrepancies and improve data quality and processes.

Requirements

Associate degree or equivalent relevant work experience.
Experience in contract administration, service administration, order management, billing, finance operations, data entry, or a related administrative or business function.
Experience with Microsoft Office applications, including Excel, Outlook, and Teams.
Experience with bFO/Salesforce, Microsoft Dynamics, or comparable ERP and service-management systems.
Strong analytical and problem-solving skills with excellent attention to detail.
Ability to work accurately with contractual, customer, and financial information.
Ability to manage multiple priorities and recurring monthly deadlines in a high-volume environment.
Ability to identify discrepancies, research root causes, and take ownership of issues through resolution.
Strong written and verbal communication skills.
Strong customer service and cross-functional collaboration skills.

Nice To Haves

Experience supporting Service Agreements, recurring revenue, contract billing, preventive-maintenance services, or work-order processes.
Experience working in a centralized or shared-services administrative environment.

Responsibilities

Process new and renewing Service Agreement bookings accurately and within established timelines.
Review contract booking information for completeness and accuracy before setup.
Create and maintain Service Agreements, including contract dates, customer information, classifications, service coverage, and other required contract data.
Establish and maintain service contract lines based on the services included in each agreement.
Create, validate, and maintain Preventive Maintenance (PM) plans based on contract requirements and Service Delivery Plans.
Review PM schedules to ensure scheduled services align with contractual requirements.
Support the creation and synchronization of contract-related work orders.
Maintain accurate contract revenue and billing information in accordance with executed Service Agreements.
Identify and resolve contract setup issues that could delay service delivery, revenue recognition, or invoicing.
Process Service Agreement renewals and help ensure continuity between expiring and renewed contracts.
Review and maintain Service Level Agreement (SLA) information during new contract bookings and renewals.
Research and resolve contract, service-line, PM-plan, work-order, billing, and system discrepancies.
Partner with Sales, Service Delivery, Billing, Finance, Branch teams, Field Service Managers, and other administrative teams to resolve incomplete or inaccurate booking information.
Maintain accurate documentation and follow established standard operating procedures and controls.
Support reporting, auditing, and data-quality initiatives.
Identify recurring process gaps and opportunities to reduce errors, rework, and delays.
Manage recurring monthly responsibilities while balancing new bookings, renewals, corrections, and incoming requests.