Service Concierge and Inventory Specialist

Clift Buick GMC • Adrian, MI

3d • Onsite

About The Position

We are seeking a motivated and enthusiastic Service Concierge and Inventory Specialist to join our team. In this dynamic role, you will be the face of our service lane-greeting arriving guests, directing traffic, and safely moving customer vehicles to be serviced. Additionally, you will play a vital role behind the scenes by managing our tire inventory and supporting our Service Advisors to ensure a seamless customer experience. This position is ideal for an organized, customer-focused individual looking for an entry-level gateway with clear opportunities for career advancement within our dealership.

Requirements

• Must possess a valid driver’s license with a clean, insurable driving record.
• High school diploma or equivalent.
• Ability to work flexible hours, including occasional overtime during peak service seasons.
• Ability to stand for extended periods, walk the service lane, and safely lift and move tires (up to 50 lbs).

Nice To Haves

• Previous experience in hospitality, valet, retail sales, or customer service.
• Basic knowledge of automotive services or tire inventory/sales is preferred but not required.
• Proficiency with basic computer systems and software for tracking inventory and customer notes.

Responsibilities

• Greet arriving service customers with a warm, friendly welcome to set a premium tone.
• Direct guests to the appropriate lounge areas or staff members and answer general inquiries.
• Support Service Advisors by managing lane traffic, scheduling appointments, and assisting with customer check-ins.
• Drive the dealership shuttle to safely transport customers to and from their destinations when needed.
• Safely drive, park, and retrieve customer vehicles moving into and out of the service drive.
• Pick up customer vehicles from their homes or offices and deliver them back safely after service is completed.
• Maintain accurate counts of tire stock, organize the tire storage area, and ensure optimal inventory levels.
• Provide customers and advisors with accurate information regarding tire options, pricing, and active promotions.
• Track tire inventory movements and maintain accurate logs of customer interactions.
• Collaborate with the service and parts teams to meet department service goals.
• Participate in ongoing training and dealership development programs to advance your career.
• Maintain the cleanliness, organization, and safety of the service drive and guest reception areas during lower-traffic periods.
• Assist with seasonal weather readiness, including clearing walkways of snow and ice to ensure a safe environment for guests and team members.

Benefits

• Competitive Pay: Enjoy a steady base wage.
• Retirement Planning: Future-proof your career with a retirement savings plan including an employer match.
• Generous Discounts: Take advantage of special employee pricing on vehicle purchases, parts, and service center care.
• Comprehensive Insurance: Stay covered with medical, dental, vision, life, long-term disability insurance options.
• Work-Life Balance: Recharge with paid time off (PTO) and observed paid holidays.
• Professional Development: Grow your skill set with continuous paid manufacturing training, mentorship, and support.
• Career Advancement: Access clear, structured internal promotion paths within our growing dealership team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED