Inventory and Shipping Specialist

Rinchem•Decatur, GA

About The Position

The Inventory and Shipping Specialist performs customer and company system data entry and verification, assists customers with inventory location and delivery questions, and serves as a load planner for Intel deliveries. The role works in a fast-paced environment and requires strong customer service, accurate data entry, and attention to detail. Responsibilities include managing inventory receipts and specialized customer transactions, performing cycle counts and quality checks, researching discrepancies, coordinating transportation and dock appointments, answering customer inquiries, and preparing specialized shipping documentation. The position also handles general administrative tasks for the customer service center, serves as a liaison with visitors, manages customer records and purchase order processes, and trains backup personnel. Rinchem provides chemical management, warehousing, trucking, freight forwarding, logistics technology, and data analytics for supply chains involving chemicals, gases, and hazardous goods. Its operations span multiple countries, serving customers in industries including semiconductors, biotech, pharmaceuticals, and aerospace. The company emphasizes safe and efficient supply chains, collaboration, inclusion, and a flexible working environment.

Requirements

High school diploma or GED.
At least 3 years of customer service experience.
Ability to initiate and maintain relationships with internal and external customers.
Ability to create accurate, meaningful, and professional correspondence.
Ability to learn systems of record and perform accurate data entry.
Experience and skills using Microsoft Word, Excel, Outlook, and PowerPoint.
Familiarity with an NCR/CAPA system and ability to help determine root cause and suggest continuous improvements.
Ability to work independently and collaboratively in a team-oriented environment.
Self-directed and motivated, with the ability to take initiative.
Ability to adapt to shifting priorities, demands, and timelines using analytical and problem-solving capabilities.
Ability to absorb new ideas and concepts quickly.
Ability to handle a flexible schedule.
Strong data entry skills and attention to detail.

Nice To Haves

Some college.

Responsibilities

Enter inventory receipts in the Chem-Star WMS and/or customer systems of record.
Process specialized customer transactions, including holds, damaged inventory, and disposition, in Rinchem’s and/or customer systems.
Perform inventory cycle counts and enter customer reconciliation reports in the Chem-Star WMS and/or customer systems.
Research inventory discrepancies.
Perform quality-control checks on outbound, staged shipments.
Answer basic questions about delivery and inventory.
Provide directions to truck drivers.
Make and receive calls to arrange less-than-truckload appointments.
Schedule Rinchem dock appointments for internal and external customers.
Answer internal and external customer emails about inventory, transportation scheduling, and related basic questions.
Generate shipping paperwork, including bills of lading, manifests, IATA, and IMDG documents; this may include calculating truck weight and determining load capacity.
Perform general customer service center administration, including entering POI data, opening and routing mail, maintaining visitor logs, filing and retaining records, archiving records, and managing facility office supplies.
Act as a liaison with service center visitors.
Train backup personnel to perform the functions assigned to the role.
Enter customer records and handle the customer purchase order process.
Serve as a load planner for Intel deliveries.