Inventory and Shipping Specialist

Rinchem•Decatur, GA

About The Position

The Inventory and Shipping Specialist performs inventory, shipping, customer-service, and administrative work in a fast-paced environment. The role enters data in customer and company systems of record, double-checks information, and assists customers with product location and delivery times. The specialist also serves as a load planner for Intel deliveries. The position handles inventory transactions and reconciliation, shipping quality checks, transportation scheduling, customer and driver inquiries, shipping documentation, and general service-center administration. The specialist trains a backup for assigned responsibilities and enters customer records and processes purchase orders with customers.

Requirements

High school diploma or GED.
At least 3 years of customer service experience.
Ability to initiate and maintain relationships with internal and external customers.
Ability to create accurate, meaningful, and professional correspondence.
Ability to learn systems of record and perform accurate data entry.
Experience and skills using Microsoft Word, Excel, Outlook, and PowerPoint.
Familiarity with an NCR/CAPA system and ability to help determine root causes and suggest continuous improvement.
Ability to obtain IMDG, IATA, and other regulatory certifications as needed.
Ability to work independently and collaboratively in a team-oriented environment.
Self-directed and motivated, with the ability to take initiative.
Ability to adapt to shifting priorities, demands, and timelines using analytical and problem-solving skills.
Ability to absorb new ideas and concepts quickly.
Ability to handle a flexible schedule.
Strong data-entry skills and attention to detail.

Nice To Haves

Some college preferred.

Responsibilities

Enter inventory receipts in Chem-Star WMS and/or customer systems of record.
Process specialized customer transactions, including holds, damaged inventory, and disposition, in Rinchem and/or customer systems of record.
Perform inventory cycle counts and enter customer reconciliation reports in Chem-Star WMS and/or customer systems of record.
Research inventory discrepancies.
Perform quality-control checks on outbound, staged shipments.
Answer basic questions about delivery and inventory and provide truck-driver directions.
Receive and make calls to arrange less-than-truckload appointments.
Schedule Rinchem dock appointments for internal and external customers.
Answer emails about basic inventory and transportation-scheduling questions from internal and external customers.
Generate specialized shipping paperwork, including bills of lading, manifests, and IATA and IMDG documents; this may include calculating truck weight and determining load capacity.
Perform general administrative work for the customer service center, including entering POI data, opening and routing mail, maintaining visitor logs, filing and retaining records, archiving records, and managing facility office supplies.
Act as liaison with service-center visitors.
Train a backup or paired colleague to perform all functions for assigned responsibilities.
Enter customer records and handle the purchase-order process with customers.
Complete data entry in customer and company systems, perform double checks, and assist customers with product location and delivery times.
Serve as a load planner for Intel deliveries.