Service Clerk

Peterson • San Leandro, CA

7d

About The Position

The Service Clerk serves in the capacity of Customer Service Representative at SITECH Norcal, Inc. The role provides customer service to walk-in visitors and callers, supports showroom upkeep and product repairs, coordinates with inventory, sales, service, and technical teams, and assists with estimates and repair transactions. General discretion and judgment are routinely exercised in performing the job. Errors in judgment or execution may negatively impact the department. A drug screen and background check are required.

Responsibilities

• Answer phones and transfer calls as requested by customers or callers.
• Provide “Customer First” service to walk-in customers and visitors.
• Keep the showroom stocked, priced, and clean.
• Enter product repair data into the CRM.
• Coordinate with the inventory team to prepare products for customer delivery and ensure delivery checks and updates are completed.
• Communicate with Sales Representatives and Technicians regarding customer requests.
• Assist the service department with communicating estimates, approvals, and repair transactions, and with returning repaired products to customers.
• Assist technicians with work order estimates.
• Evaluate current procedures and recommend or make process improvements.
• Maintain punctual, regular, and predictable attendance.
• Perform other duties as assigned.

Benefits

• Competitive wages
• Generous benefits
• Promotional opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed