Service Clerk
About The Position
The Service Clerk serves as a Customer Service Representative for SITECH Norcal, Inc. The role supports customers, visitors, sales representatives, technicians, the inventory team, and the service department. It involves answering and transferring calls, assisting walk-in customers, maintaining the showroom, entering repair information into the CRM, coordinating product readiness and delivery checks, communicating about customer requests and repairs, and helping improve processes. The position requires routine discretion and judgment; errors may negatively affect the department. The listed pay rate is $25.00–$28.26 per hour. A drug screen and background check are required.
Requirements
- Routine use of general discretion and judgment in carrying out job duties.
- Pass a required drug screen and background check.
Responsibilities
- Answer phones and transfer calls at callers’ request.
- Provide “Customer First” service to walk-in customers and visitors.
- Keep the showroom stocked, priced, and clean.
- Enter product repair information into the CRM.
- Coordinate with the inventory team to prepare products for customer delivery and ensure delivery checks and updates are completed.
- Communicate with Sales Representatives and Technicians about customer requests.
- Help the service department communicate estimates, approvals, repair transactions, and repair returns to customers.
- Assist technicians with work order estimates.
- Evaluate current procedures and recommend or make process improvements.
- Maintain punctual, regular, and predictable attendance.
- Perform other duties as assigned.
Benefits
- Competitive wages
- Generous benefits
- Promotional opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
