Service Center Supervisor - Nashville, TN

Vertiv • Nashville, TN

4d • Onsite

About The Position

The Service Center Supervisor performs supervisory, sales, and administrative duties for a small-area service center or a designated scope of a larger service center, while also performing fieldwork regularly. The role provides technical support to a defined territory of service center engineers and technicians and supervises 4–6 Field Service Engineers and/or Field Service Technicians.

The supervisor oversees and supports field service work, performs complex troubleshooting and specialized inspections and tests, and leads large projects involving specialized electrical skills. The position also contributes to developing tests and inspections for new field-service areas; handles estimating, proposals, scheduling, reports, and billing; and participates in customer interface and business-development activities.

Requirements

• Graduate of an applicable electrical technical school or military equivalent and at least nine years of same or similar work experience; alternatively, high school education or equivalent and at least ten years of same or similar work experience.
• Factory certified on core Vertiv (Liebert) UPS and related critical-infrastructure products.
• Working knowledge of electrical power distribution, generators, switchgear, and automatic transfer switches.
• Strong foundation in electrical power theory and application, including thorough understanding of applicable safety procedures.
• Strong knowledge of the National Electrical Code and industry standards such as OSHA and NFPA.
• Ability to read and interpret electrical one-line diagrams and circuit-flow diagrams.
• Ability to provide regular technical assistance by telephone to internal or external customers.
• Ability to provide on-site customer consultation and present as an expert in the field.
• Expert analytical, problem-solving, verbal, and written communication skills.
• Ability to manage customer expectations during stressful situations.
• Strong communication, supervisory, organizational, and management skills; good theoretical background and sound judgment.
• Ability to communicate effectively in writing and verbally with clients, peers, and management.
• Dependability and ability to supervise large-scale projects with technical expertise and business-management skills.
• Strong computer skills, including editing and formatting Microsoft Word documents, using templates, researching standards/products/manufacturers on the Internet, and operating computer-controlled test equipment.
• Willingness to work flexible hours, weekends, holidays, and nights, and to travel out of town and internationally for up to several weeks.
• Valid driver's license.
• Must successfully pass a pre-employment drug test, background check, and motor vehicle records check.
• Able to consistently lift up to 50 pounds and occasionally up to 75 pounds; able to meet the listed physical demands of the role.

Responsibilities

• Supervise, train, and assist field service engineers and technicians, and oversee field service work in the area.
• Perform complex troubleshooting, specialized tests, inspections, and appraisals on electrical apparatus and systems.
• Lead large projects, including generator acceptance testing, commissioning larger substations, supervising turnkey projects, conducting detailed power surveys, and providing electrical consultation.
• Help develop tests and inspections in new areas of field services.
• Perform job estimating, prepare proposals, conduct fieldwork, schedule work, prepare reports, and handle billing.
• Write complete and detailed project reports promptly and accurately process job billing using a computer.
• Participate actively in client interface and business-development activities.
• Provide technical support to a defined territory of service center engineers and technicians.

Benefits

• Company vehicle, smartphone, laptop, personal protective equipment, and other tools of the trade.
• 401(k).
• Profit sharing.
• Generous PTO/vacation plan.
• Medical, vision, and dental benefits.
• Technical and leadership development, including hands-on training at a Training Academy or Regional Training Center.
• 24/7 technical and factory support and access to technical online libraries.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED