Service Center Supervisor - Nashville, TN

Vertiv Group • Nashville, TN

3d

About The Position

The Service Center Supervisor performs supervisory, sales, and administrative duties for a small-area service center or a designated scope of a larger service center, while regularly performing fieldwork. The role technically supports a territory of service center engineers and field service technicians and supervises, trains, and assists them. The supervisor is responsible for field service work in the area, including complex troubleshooting, specialized tests, inspections, appraisals, and leadership of large projects such as generator acceptance tests, commissioning larger substations, turnkey projects, and power surveys. The position also contributes to developing tests and inspections for new field-service areas.

The role includes estimating jobs, preparing proposals, performing fieldwork, scheduling, reporting, and billing. It requires prompt, detailed project reports and accurate billing, along with active client-interface and business-development work. The supervisor oversees 4–6 service center field service engineers and/or field service technicians.

Vertiv provides technical and factory support, technical documentation, training, and tools for field service professionals. The position requires flexible hours, including weekends, holidays, and nights, and availability for out-of-town and international travel for up to several weeks. Candidates must hold a valid driver’s license and pass pre-employment drug, background, and motor vehicle records checks. The position is based in Nashville, Tennessee.

Requirements

• Graduate of an applicable electrical technical school or military equivalent and at least nine years of same or similar work experience; alternatively, high school education or equivalent and at least ten years of same or similar work experience.
• Factory certified on core Vertiv (Liebert) UPS and related critical infrastructure products.
• Working knowledge of electrical power distribution, generators, switchgear, and automatic transfer switches.
• Strong foundation in electrical power theory and application, including thorough understanding of applicable safety procedures.
• Strong knowledge of the National Electrical Code and industry standards such as OSHA and NFPA.
• Ability to read and interpret electrical one-line diagrams and circuit flow diagrams.
• Ability to provide regular technical assistance by telephone and on-site customer consultation, presenting as an expert in the field.
• Expert analytical, problem-solving, and verbal and written communication skills.
• Ability to manage customer expectations in stressful situations.
• Strong communication, supervisory, organizational, and management skills; good theoretical background and judgment; dependable; able to supervise large-scale projects with technical expertise and business-management skills.
• Strong computer skills, including editing and formatting Microsoft Word documents, using templates, researching standards, products, and manufacturers on the Internet, and operating computer-controlled test equipment.
• Willingness to work flexible hours, weekends, holidays, and nights.
• Availability for out-of-town and international travel for up to several weeks.
• Valid driver’s license.
• Ability to meet the physical demands of the job, including regularly lifting up to 50 pounds and occasionally up to 75 pounds.
• Successfully pass pre-employment drug testing, a background check, and a motor vehicle records check.

Nice To Haves

• Applicable electrical technical school education or military equivalent, as an alternative to a high school education or equivalent, with the stated experience requirement.

Responsibilities

• Perform supervisory, sales, and administrative duties for a service center or designated service-center scope while regularly performing fieldwork.
• Provide technical support to service center engineers and field service technicians in a defined territory.
• Supervise, train, and assist field service engineers and technicians; oversee their field service work.
• Perform complex troubleshooting, specialized tests, inspections, and appraisals on electrical apparatus and electrical systems.
• Lead large projects, including generator acceptance tests, commissioning larger substations, turnkey projects, and detailed power surveys or other electrical consultation.
• Help develop tests and inspections in new field-service areas.
• Estimate jobs, prepare proposals, perform fieldwork, schedule work, prepare reports, and process billing.
• Write detailed project reports promptly and accurately process job billing.
• Conduct client-interface and business-development activities.
• Provide technical assistance by telephone to internal or external customers and provide on-site customer consultation.
• Manage customer expectations during stressful situations.
• Supervise 4–6 service center field service engineers and/or field service technicians.

Benefits

• Company vehicle
• Smartphone
• Laptop
• Personal protective equipment (PPE)
• Tools of the trade
• 401(k)
• Profit sharing
• Generous PTO/vacation plan
• Medical insurance
• Vision insurance
• Dental insurance
• Technical training at a training academy or regional training center
• 24/7 technical and factory support
• Technical online libraries of product documentation, work instructions, and troubleshooting guides
• Commitment to work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED