Service Center Representative

Sedgwick•Dublin, OH

6d•$17 - $19

About The Position

The Service Center Representative provides service to callers regarding claims across multiple lines of business. The role expedites the claims application process, records detailed and accurate claim notes, resolves issues through a one-call/one-person response where possible, and routes calls to the appropriate contact or escalation path. Representatives educate callers about claim documentation, time frames, payment information, claim status, client requirements, and benefit plans. This entry-level position includes a training program, assigned mentor and manager, and opportunities for career development and promotion.

Requirements

High school diploma or GED.
One year of customer service experience or an equivalent combination of education and experience.
Enthusiasm, motivation, a strong work ethic, customer orientation, empathy, and a solution-focused approach.
Ability to thrive in a collaborative team environment.

Nice To Haves

College coursework.
Inbound call center experience.

Responsibilities

Act as the primary liaison with callers, following client specifications to answer questions and resolve problems related to claims applications and servicing.
Educate and inform customers through multiple communication channels about required claim documentation, time frames, payment information, and claim status.
Explain client requirements and benefit plans, and document all required call details concisely and professionally.
Accurately enter verbal and written application information into the claims management system in accordance with internal and external customer requirements.
Assign new claims to the appropriate claims handler.
Direct customer calls to the appropriate contact at multiple locations or escalate them to a Service Center Specialist or management as needed.
Attend work during scheduled hours.