Member Service Center Representative

Polish & Slavic Federal Credit Union•Fairfield, NJ

8d•$20 - $22

About The Position

The Member Service Center Representative represents Polish & Slavic Federal Credit Union (PSFCU) in a courteous and professional manner, providing prompt, efficient, and accurate service to members. The role provides information and assistance by telephone, processes transactions and account requests, addresses member questions and complaints, and promotes the credit union’s products and services. The representative also serves as an information resource for coworkers and may perform other duties as assigned.

Requirements

High school diploma.
One to three years of experience at a financial institution.
One year of experience in a call center or as a customer service representative.
Basic computer skills and knowledge of computer software programs.
Ability to cross-sell products.
Fluency in spoken and written Polish.

Nice To Haves

Zero to one year of work experience in a financial institution is preferred, but not required.

Responsibilities

Represent the Credit Union professionally and process member transactions promptly, efficiently, and accurately.
Provide general and specific information by telephone about Credit Union products, services, and policies.
Respond to member requests, problems, and complaints, or direct members to the appropriate person for assistance.
Cross-sell and promote PSFCU products and services to members and prospective members using established sales and service techniques.
Assist members with balancing accounts and research account discrepancies.
Help members set up Online Banking.
Process stop-payment requests for share drafts and revocations of authorization for ACH debits.
Accept requests for draft copies, statement and account-history copies, and tax-form copies.
Maintain comprehensive knowledge of Credit Union products and services to support effective cross-selling.
Provide services to ATM, VISA, and Debit Card holders; open and close ATM and Debit Card accounts; and facilitate card activation.
Process payments for Visa Credit Cards and loans.
Order and reorder checkbooks from Harland Clarke.
Open new memberships and share draft accounts by telephone.
Provide information about consumer, real estate, and business loans and VISA cards.
Accept Credit Card and Vehicle Loan applications.
Verify names and addresses for merchants regarding Visa and Debit cards.
Serve as a service and information resource for coworkers.
Temporarily increase Credit Card limits up to the maximum amount specified for the position.
Perform other duties or responsibilities as required or assigned.