Financial Center Service Representative

Spencer Savings Bank • Elmwood Park, NJ

2d

About The Position

The Financial Center Service Representative (FCSR) processes a variety of financial transactions, manages and balances a cash drawer, and prepares daily paperwork according to branch procedures. The role engages clients during transactions to identify their needs and refer them to the platform for fulfillment, while providing an extraordinary customer experience through Spencer’s customer service behaviors. The FCSR also assists the Assistant Financial Center Manager with teller-line and end-of-day proof functions and works under general supervision.

The position may require a flexible hourly schedule and travel to work at other branches in the network. Duties also include participating in branch and community events, presenting a professional image, providing access to safe deposit boxes, and opening or closing the branch with management.

Requirements

• High school diploma or GED.
• Retail sales or service environment experience is preferred; 6 months to 2 years is stated.

Nice To Haves

• 6 months to 2 years of experience in a retail sales/service environment.

Responsibilities

• Operate a teller window and process banking transactions, including deposits, withdrawals, payments, cash purchases and sales, and cashier’s checks.
• Provide a consistent, extraordinary client experience by applying Spencer’s customer service behaviors.
• Research and resolve transaction errors, involving management support when needed.
• Engage customers in conversation during transactions to identify needs and refer them to the platform.
• Follow the bank’s compliance and operational policies and procedures.
• Complete necessary paperwork, including CTRs and SARs, accurately and promptly.
• Assist the Assistant Financial Center Manager with end-of-day branch proof tasks, including ATM and vault tasks.
• Participate in internal and external branch events and local community events.
• Work a flexible hourly schedule as requested.
• Travel to and work at other branches in the network when asked.
• Present a professional image.
• Provide access to safe deposit boxes.
• Open and/or close the branch with management.
• Perform other duties as required.

Benefits

• Holidays
• Vacation
• Health/Dental
• Vision Service Plan
• Short Term Disability
• Long Term Disability
• Life Insurance
• Flexible Spending Accounts
• 401k Savings Plan
• Tuition Reimbursement
• Employee Assistance Program
• Free Employee Checking Account

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED