Service Center Representative - Surgery

Trinity Health

2d

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to connect patients with their healthcare team. The role provides patient service by answering calls, coordinating appointments, supporting access to care, and ensuring interactions are handled with compassion and professionalism. The representative works with providers and office teams to create a seamless patient experience.

Requirements

• High school diploma or GED.
• Previous experience in a combination of patient services, medical reception, a medical call/customer service center, or another customer service environment.

Nice To Haves

• Coursework in insurance/billing, medical practice education, or seminars.

Responsibilities

• Serve as the first point of contact for patients by phone.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Assist patients with MyChart and other patient portal support.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Partner with providers and office teams to create a seamless patient experience.

Benefits

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for professional growth and career advancement.
• Supportive, collaborative team environment.
• Meaningful work helping patients navigate their healthcare journey.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED