Service Center Manager (ORD)

Xpress Global Systems, LLC•Batavia, IL

About The Position

The Service Center Manager oversees customer service, safety, dispatch, warehousing, and dock operations at a service center responsible for city operations in an LTL environment. The role manages the facility and its driver, dock, and operations personnel; oversees routing, loading, inventory control, and safety and compliance; and plans, organizes, manages, and directs office operations. The manager reviews service center operating and policy procedures and oversees and participates directly in all phases of the operation. The schedule is Monday through Friday with a 7:00 AM start time. The position may involve occasional travel and work in outdoor and variable site conditions, with required personal protective equipment in designated areas. The job description notes that duties may be revised and that other reasonably related duties may be assigned.

Requirements

A four-year degree in Transportation Management or other relevant education, plus at least two years of supervisory experience in a facility of similar scope; alternatively, at least five years of relevant supervisory experience.
Strong interpersonal skills and the ability to lead, manage, coach, and develop subordinates.
Effective written and verbal communication skills.
Understanding of transportation and LTL operations.
Proven leadership experience and the ability to lead in a fast-paced environment.
Strong organizational, communication, and logistical skills, with problem-solving abilities.
Computer skills and proficiency with Microsoft Office products.
Knowledge of the city and surrounding areas.
Frequently lift up to 50 pounds and occasionally up to 70 pounds; pull up to 100 pounds and push up to 50 pounds.
Occasionally climb stairs and frequently stoop, kneel, or crouch; use hands and arms to reach, grasp, and manipulate objects.
Manual dexterity to operate a computer and other office machines.
Correctable vision and hearing.

Nice To Haves

Experience in the floor covering industry.
AS400 experience.
Forklift certification.
Thorough knowledge of the LTL industry, DOT rules and regulations, OSHA laws, hazardous materials regulations, NMFC and tariff rules, and company policies and procedures.
Knowledge of quality freight-handling techniques.
Previous Service Center Management experience in the LTL industry is strongly preferred.

Responsibilities

Supervise, lead, and direct terminal operations, including freight loading and unloading, customer service, facilities management, and other service center functions.
Review, monitor, and control service center operations; implement operating strategies that respond to revenue and expense changes and support company profitability.
Create driver route assignments and dispatch drivers to optimize equipment and driver resources.
Coordinate with Linehaul Operations to support timely arrivals and departures and day-to-day service center optimization.
Ensure trailers are loaded and unloaded to meet service requirements.
Manage, direct, and train dockworkers in warehouse operations, including moving freight by lift truck and by hand.
Create and assign work schedules, maintain staffing appropriate to freight volumes, and adjust schedules and staffing to optimize profitability while meeting service requirements.
Ensure company equipment is properly maintained and preventive maintenance is completed on schedule; coordinate equipment repairs and replacements.
Maintain the service center, identify and negotiate vendor agreements, and coordinate needed facility repairs.
Analyze service center operations, methods, and performance to ensure compliance with standard operating procedures.
Participate in conference calls and facilitate training and onboarding procedures.
Perform other duties as assigned.