RS SC Coord

Gulfstream•Savannah, GA

About The Position

The Service Center Coordinator (SCC) interfaces directly with customers as an advocate, information source, and representative throughout a service center visit. The SCC coordinates and co-manages the project and customer experience from contract or proposal signing through post-delivery, following up daily with customers to ensure their needs are addressed. The coordinator manages customer communications and project planning, scheduling, status updates, work orders, invoices, project financial reporting, proposal compliance, and contract changes. The role also coordinates resources and vendor services, facilitates warranty matters and vendor claims, supports fleet retrofit programs, and oversees follow-up activities after the customer’s departure. The SCC must be willing to support the service center and customers during and after normal working hours. This is a full-time, first-shift position in GAC Savannah, with travel up to 25%.

Requirements

Bachelor's degree in Aviation Science or a related field, or an equivalent combination of education and experience sufficient to perform the essential job functions.
Three years of project leadership or project management experience, including two years of aviation experience, or a combination of both.
Computer literacy and ability to use necessary software; Microsoft Word and Excel are required.
Demonstrated leadership ability.
Ability to read, write, speak, and understand English.
Willingness to support the service center and customers during and after normal working hours.

Nice To Haves

Corridor experience is preferred.
Some technical knowledge is preferred.
Microsoft Project experience is preferred.
An A&P license with four years of experience may offset the bachelor's degree requirement.

Responsibilities

Maintain direct contact with internal and external customers to coordinate, inform, plan, schedule, and provide project status updates.
Provide customers and Gulfstream management with formal, continuous communication for assigned projects to support a positive customer experience.
Manage work orders and invoices accurately and apply corporate credit and progress-payment policies appropriately throughout the service visit.
Lead reporting and forecasting with Finance to support accurate project financials.
Plan each visit and ensure parts, engineering drawings, CMP packages, Back Shop support, and other resources are ready for the project scope.
Ensure compliance with the proposal, identify opportunities, and help assure target profit margins.
Manage contract proposal changes through the work change request process to accurately project and capture schedule and revenue/cost impacts.
Gather final-phase exception documents and ensure outstanding work is planned and completed.
Coordinate with the Gulfstream program office to facilitate fleet retrofit program implementation.
Request vendor services and monitor and communicate material charges to ensure proper and accurate posting.
Facilitate and negotiate warranty considerations internally and externally, issuing credits as required.
Ensure vendor service agreement claims are filed.
Run query reports to ensure unused materials are returned to stock and assist the STM in returning cores within 24 hours of receiving replacement units.
Manage post-departure customer experience activities, including feedback, project assurance, invoice management, vendor management, and delivery reports.
Support the service center and customers during and after normal working hours.
Perform other duties as assigned.