Service Center Coordinator
About The Position
The Service Center Coordinator will support the service center team by providing administrative support to department managers. This role will assist in researching and preparing quotes, work packages, and invoices for both, maintenance, and avionics departments. Other aspects of this role will include customer communications, assisting with SOP development, Quality Management System compliance, maintaining CRM databases, and developing email marketing campaigns. In short, the Service Center Coordinator will act as the glue between the maintenance, avionics, parts, FBO, and sales divisions.
Requirements
- Must possess an unrestricted driver’s license
- Associate degree or equivalent experience
- Experience writing quotes
- Experience in a retail shop environment
- Excellent verbal and written communication
- Excellent organization, attention to detail, and time management skills
- Self-starter
- Competency with Microsoft Office, including Word, Excel, and Outlook
Nice To Haves
- Experience in the aviation industry
- Experience with Quantum/Component Control software
Responsibilities
- Support the service center and avionics managers allowing them to increase their billable time
- Assist in preparing work packages, quotes, and invoices
- Assist in researching ADs, SBs, and maintenance logs for scheduled aircraft
- Assist in ensuring parts are ordered and received in a timely manner
- Assist in processing warranty claims
- Assist in updating agenda items for senior team meetings
- Assist in interfacing with accounting to ensure billings, deposits, etc. are handled accurately
- Help improve the organization and efficiency of the Service Center, Parts, and FBO
- Assist in maximizing Hubspot’s functionality
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
