RS SC Coord

Gulfstream•Savannah, GA

About The Position

The Service Center Coordinator (SCC) interfaces directly with customers, serving as an advocate, information source, and representative for the service center visit. The SCC coordinates and co-manages the project and customer experience from contract or proposal signing through post-delivery, following up daily with customers to ensure their needs are addressed. The position is based at GAC Savannah and may require support during and after normal working hours, with travel of up to 25%.

Requirements

Bachelor’s degree in Aviation Science or a related field, or an equivalent combination of education and experience sufficient to perform the job’s essential functions.
Three years of project leadership or project management experience, including two years of aviation experience; a combination of these types of experience is acceptable.
An A&P license with four years of experience may offset the bachelor’s degree requirement.
Computer literacy and ability to use necessary software; Microsoft Word and Excel are required.
Demonstrated leadership ability.
Ability to read, write, speak, and understand English.
Willingness to support the service center and customers during and after normal working hours.

Nice To Haves

Corridor experience.
Some technical knowledge.
Microsoft Project experience.

Responsibilities

Maintain direct contact with internal and external customers to coordinate, inform, plan, schedule, and provide status briefs throughout projects.
Provide customers and Gulfstream management with formal, continuous communication for each assigned project to support a positive customer experience.
Manage work orders and invoices accurately and apply corporate credit and progress-payment policy consistently throughout service visits.
Lead reporting and forecasting with Finance to ensure accurate project financials.
Plan service visits and ensure parts, engineering drawings, CMP packages, Back Shop support, and other resources are ready for the project scope.
Ensure compliance with proposals, identify opportunities, and support target profit margins.
Manage proposal changes through the work change request (WCR) process to accurately project and capture schedule and revenue or cost impacts.
Gather final-phase exception documents and ensure outstanding work is planned and completed.
Coordinate with the Gulfstream program office to facilitate fleet retrofit program implementation.
Request vendor services and monitor and communicate material charges to ensure proper and accurate posting.
Facilitate and negotiate warranty considerations internally and externally, issuing credits as required.
Ensure vendor service agreement claims are filed.
Run query reports to ensure unused materials are returned to stock and assist the STM in returning cores within 24 hours of receiving replacement units.
Manage the post-departure customer experience, including feedback, project assurance, invoice management, vendor management, and delivery reports.
Support the service center and customers during and after normal working hours.
Perform other duties as assigned.