Service Center Clerk III

Estes Express Lines•Orange, CA

3d•$27 - $30

About The Position

The Service Center Clerk III supports freight service center operations by coordinating dispatch and line-haul activities, tracking and billing freight, maintaining records, and assisting with overage, shortage, and damage (OS&D) processes. The role also provides guidance and on-the-job training to less experienced clerical staff and may perform employee-file, payroll, applicant-tracking, and new-hire orientation tasks. The position requires regular attendance and the ability to perform other duties as assigned in response to operational, safety, and other needs. The work may involve exposure to moving mechanical parts, fumes or airborne particles, hazardous materials, high or precarious places, and varying weather conditions. Noise levels may range from quiet to loud.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Knowledge of functional areas including customer care, OS&D, billing, pricing, tracing, dispatching, weights, and inspection.
Computer skills and proficiency in Microsoft Word and Excel.
Strong customer service skills.
Excellent verbal and written communication and listening skills.
Ability to answer most questions and complete most tasks without guidance, referring only unusual problems to more experienced staff or a manager.
Understanding of departmental priorities, workflow, and guidelines.
Ability to investigate apparent problems using established procedures and troubleshooting processes, interpret information, and exercise independent judgment and risk-based decision-making.
Ability to work a night or alternate schedule as needed with proper notification.
Ability to lift approximately 20 pounds or more if required by essential job functions.
Ability to comply with company policies, rules, procedures, and Code of Conduct.
Ability to interact well with others and work independently or as part of a team.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Ability to read, interpret, and comply with written information and documents, including safety rules, operations and procedure manuals, and maintenance instructions, with strong comprehension and concentration and the ability to meet deadlines.
Must pass a pre-employment drug screen and be subject to random drug and/or alcohol testing and a criminal history background check.
Must be authorized to work in the United States.
Must be able to talk or hear regularly; perform required vision tasks; frequently sit and use hands to handle or operate computers and standard office equipment; and occasionally stand, walk, lift, twist, turn, and reach.

Nice To Haves

AS400 experience is strongly preferred.
Transportation industry experience is a plus, but not required.

Responsibilities

Create freight manifest lists using applicable coding.
Assist dispatchers with assigning pick-up and delivery drivers and with maintaining city dispatch sheets; advise drivers about problems encountered during freight pick-up and delivery.
Assist with city dispatch and line-haul activities as needed, including coordinating line-haul drivers through the computer system and phone communication with service centers.
Schedule, track, trace, and bill freight.
Work with the Line Haul Supervisor, Operations Planner, service center personnel, VP of Operations, Breakdown Coordinators, and Line Haul Drivers.
Help plan dispatches to meet cost and service goals.
Maintain counts of items received or shipped and check them against bills of lading, recording discrepancies.
May investigate and resolve overages, shortages, and damaged freight issues, including hazardous materials; prepare paperwork and repack OS&D freight; report OS&D issues; and keep the OS&D area clean and organized.
Coach and answer questions from less experienced clerical staff, provide guidance on job activities, and provide one-on-one on-the-job training when needed.
May set up and maintain employee files, payroll records, and filing systems; track applicant information for AAP compliance; process payroll change forms; compile new-employee payroll information; and conduct new-employee orientation and collect new-hire paperwork.
Maintain regular attendance and perform other duties and tasks as assigned.