Service Center Clerk III

Estes Express Lines•York, PA

3d•$25 - $28

About The Position

The Service Center Clerk III supports freight dispatch, tracking, billing, and service center operations. The role creates freight manifest lists, helps dispatchers assign drivers and maintain dispatch information, coordinates line-haul activity, and assists with planning dispatches to meet cost and service goals. It also includes counting and checking freight against bills of lading and may involve investigating overages, shortages, and damaged freight, preparing paperwork and repacking OS&D freight, and maintaining related records and work areas. The clerk serves as a resource for less experienced clerical staff by answering questions, providing guidance, and delivering on-the-job training. Depending on operational needs, the role may also maintain employee and payroll records, support applicant information tracking for AAP compliance, process payroll changes, compile new-hire information, and assist with employee orientation. Regular attendance is required, and other duties may be assigned. The work involves frequent interaction with dispatch, operations, service center personnel, drivers, and other company roles. The employee must be able to work independently or as part of a team, manage multiple priorities in a high-volume environment, and may need to work a night or alternate schedule with proper notification. The position requires the ability to lift at least 20 pounds. The work environment may include moving mechanical parts, fumes or airborne particles, hazardous materials, high or precarious places, and varied weather conditions; noise levels may range from quiet to loud.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Knowledge of functional areas including customer care, OS&D, billing, pricing, tracing, dispatching, weights, and inspection.
Proficiency in Microsoft Word and Excel.
Strong customer service skills.
Excellent verbal and written communication and listening skills.
Ability to answer most questions and complete most tasks without guidance, referring only unusual problems to more experienced staff or a manager.
Good understanding of departmental priorities, workflow, and guidelines.
Ability to investigate apparent problems using standard procedures or established troubleshooting processes, and to interpret information using independent judgment.
Ability to work a night or alternate schedule as needed with proper notification.
Ability to lift approximately 20 pounds or more when required by essential job functions.
Ability to comply with company policies, rules, procedures, and Code of Conduct.
Ability to interact well with others and work independently or in a team.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Ability to read, interpret, and comply with written information and documents, including safety rules, operations and procedure manuals, and maintenance instructions, while meeting deadlines.
Must pass a pre-employment drug screen, may be subject to random drug and/or alcohol tests, and will be subject to a criminal history background check.
Must be authorized to work in the United States.

Nice To Haves

AS400 experience is strongly preferred.
Transportation industry experience is a plus but is not required.

Responsibilities

Create freight manifest lists using applicable coding.
Assist dispatchers with assigning pick-up and delivery drivers for local delivery activities and road routes.
Help maintain city dispatch sheets and advise drivers about problems encountered during freight pick-up and delivery.
Assist with city dispatch and line-haul activities as needed.
Schedule, track, trace, and bill freight.
Coordinate line-haul drivers using computer-system information and phone communication with service centers to move freight in a timely manner and within service standards.
Interact with line-haul supervisors, operations planners, service center personnel, the VP of Operations, breakdown coordinators, and line-haul drivers.
Help plan dispatches to meet cost and service goals.
Maintain counts of items received or shipped, check them against bills of lading, and record discrepancies.
May investigate and resolve overages, shortages, and damaged freight issues, including hazardous materials.
May prepare paperwork and repack over, short, and damaged freight.
May maintain accurate daily or weekly records of OS&D issues for service center management.
Maintain a clean and organized OS&D area while performing OS&D functions.
Coach and answer questions from less experienced clerical staff, provide guidance on job activities, and deliver one-on-one on-the-job training when necessary.
May set up and maintain employee files, payroll records, and filing systems.
May compile and track job applicant information for AAP compliance.
May coordinate and process payroll change forms and compile new employee information for payroll.
May conduct new employee orientation and collect new-hire payroll paperwork.
Maintain regular attendance and perform other duties as assigned.