Service Center Clerk III

Estes Express Lines•Rincon, GA

1d•$23 - $26

About The Position

The Service Center Clerk III supports freight operations by preparing freight manifests, assisting dispatchers with local and road-driver assignments, maintaining dispatch information, and coordinating freight movement with drivers and other service centers. The role also supports scheduling, tracking, tracing, billing, line-haul activities, and dispatch planning to meet cost and service goals. The position may handle overages, shortages, damaged freight, and hazardous-material issues; prepare related paperwork and repack freight; and maintain records and an organized OS&D area. It also serves as a resource for less experienced clerical staff through coaching, guidance, and on-the-job training. Depending on operational needs, the role may also support employee records, applicant information for AAP compliance, payroll changes, and new-hire orientation. The job requires regular attendance, the ability to perform assigned duties as operational and safety needs require, and the ability to work independently or with a team in a high-volume environment. The work environment may include moving mechanical parts, fumes or airborne particles, hazardous materials, elevated or precarious areas, variable weather, and noise ranging from quiet to loud. The role involves frequent computer and office-equipment use, communication, and occasional standing, walking, lifting, twisting, turning, and reaching.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Knowledge of functional areas including customer care, OS&D, billing, pricing, tracing, dispatching, weights, and inspection.
Computer skills, including proficiency in Microsoft Word and Excel.
Strong customer-service skills.
Excellent verbal and written communication and listening skills.
Ability to handle most questions and tasks independently, referring only unusual problems to more experienced staff or a manager.
Good understanding of departmental priorities, workflow, and guidelines.
Ability to investigate problems using standard procedures or established troubleshooting processes and apply independent judgment to interpret information and make decisions.
Ability to work a night or alternate schedule as needed with proper notification.
Ability to lift approximately 20 pounds or more when essential job functions require it.
Ability to comply with company policies, rules, procedures, and Code of Conduct.
Ability to interact well with others and work independently or in a team.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Ability to read, interpret, and comply with written information and documents, including safety rules, operations and procedure manuals, and maintenance instructions, while maintaining concentration and meeting deadlines.
Must pass a pre-employment drug screen, may be subject to random drug and/or alcohol tests, and is subject to a criminal-history background check.
Must be authorized to work in the United States.

Nice To Haves

AS400 experience is strongly preferred.
Transportation-industry experience is a plus, but not required.

Responsibilities

Create freight manifest lists using applicable coding.
Assist dispatchers with assigning pick-up and delivery drivers for local deliveries and road-driver activities.
Maintain city dispatch sheets and advise drivers about problems encountered during freight pickup and delivery.
Assist with city dispatch as needed.
Schedule, track, trace, and bill freight.
Coordinate line-haul drivers using the computer system and phone communication with service centers to move freight within service standards.
Interact with the Line Haul Supervisor, Operations Planner, service center personnel, VP of Operations, Breakdown Coordinators, and Line Haul Drivers.
Assist with line-haul activities and plan dispatches to support cost and service goals.
Maintain counts of received or shipped items and check them against bills of lading, recording discrepancies.
Investigate and resolve overages, shortages, and damaged-freight issues, including hazardous-material issues, as needed.
Prepare paperwork and repack OS&D freight as needed.
Maintain accurate daily or weekly records of OS&D issues for service center management, as needed.
Keep the OS&D area clean and organized while performing OS&D functions.
Coach and answer questions from less experienced clerical staff, provide guidance on job activities, and deliver one-on-one on-the-job training when necessary.
Set up and maintain employee files, payroll records, and filing systems as needed.
Compile and track job applicant information for AAP compliance as needed.
Coordinate and process payroll change forms and compile new-employee payroll information as needed.
Conduct new-employee orientation and collect new-hire payroll paperwork as needed.
Maintain regular attendance and perform other duties assigned in response to operational, safety, or other needs.