Service Center Clerk I
About The Position
The Service Center Clerk I answers a high volume of telephone calls and directs them accurately. The role checks in drivers; enters delivery manifest information into the computer and dispatch systems; scans and images bills of lading and other documents; identifies freight bills requiring special delivery instructions; and distributes bills of lading. The clerk works with driver handheld devices and contacts customers to coordinate delivery times and schedule freight-delivery appointments. Regular attendance is required. Duties are not limited to this list, and employees are expected to perform other assigned duties as operational, safety, or other needs require. The position requires a high school diploma or GED, or an equivalent combination of education and experience. The successful candidate has clerical and computer skills, strong customer service and communication abilities, and can work independently or with a team in a high-volume environment with tight time constraints. The role involves complying with company policies and procedures, passing required pre-employment and ongoing drug/alcohol testing, and undergoing a criminal history background check. Applicants must be authorized to work in the United States. The work environment ranges from quiet to loud. The position includes regular talking or listening, frequent sitting and computer or office-equipment use, and occasional standing, walking, lifting, twisting, turning, and reaching. The employee must be able to lift at least 20 pounds, or more if required by essential duties. Reasonable accommodations may be made for individuals with disabilities.
Requirements
- High school diploma or GED, or an equivalent combination of education and experience.
- Computer skills, including proficiency in Microsoft Word and Excel.
- Strong customer service skills and good clerical skills.
- Excellent verbal and written communication and listening skills.
- Ability to solve problems within established instructions and processes and work under close, detailed instruction.
- Ability to interact well with others and work independently or as part of a team.
- Ability to work under tight time constraints in a high-volume environment with multiple priorities.
- Ability to read, interpret, and comply with written information and documents, including safety rules, operations/procedure manuals, and maintenance instructions, with strong comprehension and concentration and the ability to meet deadlines.
- Ability to lift a minimum of approximately 20 pounds, or more if required by essential job functions.
- Ability to comply with company policies, rules, procedures, and Code of Conduct.
- Must pass a pre-employment drug screen and be subject to random drug and/or alcohol testing and a criminal history background check.
- Must be authorized to work in the United States.
Nice To Haves
- Experience in billing, collections, tracing, and OS&D is preferred.
- Transportation industry experience is a plus, but is not required.
Responsibilities
- Answer high-volume telephone calls and direct calls accurately.
- Check in drivers.
- Enter delivery manifest data into the computer system.
- Image and scan bills of lading and other documents.
- Identify freight bills requiring special delivery instructions.
- Distribute bills of lading.
- Enter data into the dispatch system.
- Work with driver handheld devices.
- Contact customers to coordinate delivery times and schedule freight-delivery appointments.
- Maintain regular attendance.
- Perform other duties as assigned to meet operational, safety, or other needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
