Service Center Clerk II
About The Position
The Service Center Clerk II handles a high volume of incoming telephone calls, freight paperwork, customer inquiries, and operational records. The role supports freight movement by preparing bills, applying tariffs and charges, tracking shipments, coordinating delivery appointments, and handling overage, shortage, and damage (OS&D) issues. The clerk also assists with dispatch calls and maintains an organized OS&D area. Regular attendance is required. Duties may change based on operational, safety, and other needs, and the employee must be able to perform additional assigned tasks. The position involves frequent computer and office-equipment use, with occasional standing, walking, reaching, twisting, turning, and lifting. The employee may encounter moving mechanical parts, fumes or airborne particles, hazardous materials, high or precarious places, varied weather conditions, and noise ranging from quiet to loud. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. Estes states that it values a diverse workforce and provides equal consideration to qualified applicants without regard to protected characteristics. Applications are accepted online through Work4Estes.com; applicants needing an accommodation may call the number listed on the website.
Requirements
- High school diploma or GED, or an equivalent combination of education and experience.
- Computer skills, including proficiency in MS Word and Excel.
- Strong customer service skills.
- Good clerical skills.
- Excellent verbal and written communication and listening skills.
- Ability to proceed with regular tasks with occasional direction and refer questionable situations to experienced staff or management.
- Ability to solve problems with identifiable, standard, and specifically defined solutions.
- Ability to comply with company policies, rules, procedures, and Code of Conduct.
- Ability to interact well with others and work independently or as part of a team.
- Ability to work under tight time constraints in a high-volume environment with multiple priorities.
- Ability to respond to questions and read, interpret, and comply with written information and documents, including safety rules, operations and procedure manuals, and maintenance instructions; requires comprehension, concentration, and ability to meet deadlines.
- Must pass a pre-employment drug screen, may be subject to random drug and/or alcohol tests, and is subject to a criminal history background check.
- Must be authorized to work in the United States.
- Must be able to lift a minimum of approximately 20 pounds, or more if essential job functions require it.
- Must regularly talk or hear; frequently sit and use hands or fingers to handle, feel, or operate computers and standard office equipment; and occasionally stand, walk, lift, twist, turn, and reach.
- Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Nice To Haves
- Experience in billing, collections, tracing, and OS&D.
- AS400 experience.
- Experience in the transportation industry.
Responsibilities
- Answer high-volume telephone calls and direct them accurately.
- Maintain counts of items received or shipped, compare them with bills of lading, and record discrepancies.
- Prepare paperwork and repackage overage, shortage, and damage (OS&D) freight.
- Maintain accurate daily or weekly records of OS&D issues for Service Center management.
- Keep the OS&D area clean and organized.
- Contact customers and coordinate delivery appointment times.
- Identify freight bills requiring special delivery instructions.
- Respond to customer inquiries about bills of lading and provide proof of delivery by coordinating with other departments or service centers to trace shipments.
- Respond to customer complaints about billing or services, referring complaints or service failures to designated departments for investigation, resolution, and customer follow-up.
- Investigate, resolve, and respond to customer inquiries about overages, shortages, and damaged freight, including hazardous materials.
- Verify and process paperwork and procedures related to claims, charges, and freight tracing.
- Scan or image bills of lading and receipts.
- Transfer information from bills of lading into bill formats and prepare bills for freight movement.
- Apply appropriate tariffs and charges to shipments.
- Place shipments on-hand.
- Assist with dispatch phones to support customers and drivers.
- Maintain regular attendance and perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
