Service Center Clerk II (Part Time)
About The Position
The Service Center Clerk II handles high-volume telephone calls, directs calls accurately, and performs clerical and freight-processing duties. The role maintains counts of received and shipped items, checks them against bills of lading, records discrepancies, prepares paperwork and repackages OS&D freight, and keeps the OS&D area organized. The clerk maintains daily or weekly OS&D records for Service Center management and coordinates delivery appointments with customers. The position responds to customer inquiries and complaints, traces shipments, provides proof of delivery, and investigates overages, shortages, and damaged freight, including hazardous materials. It also verifies and processes claims, charges, and tracing paperwork; scans bills of lading; prepares freight bills using applicable tariffs and charges; places shipments on-hand; and assists with dispatch phones for customers and drivers. Regular attendance is required, and other duties may be assigned as operational, safety, or business needs require. The role requires frequent computer and standard office-equipment use, communication with customers and colleagues, and the ability to work independently or as part of a team in a high-volume environment. The employee may work near moving mechanical parts and airborne particles, and may encounter hazardous materials, elevated or precarious locations, and varying weather conditions. Noise levels range from quiet to loud. The employee must be able to lift at least 20 pounds, or more if required by the job’s essential functions.
Requirements
- High school diploma or GED, or an equivalent combination of education and experience.
- Proficiency in Microsoft Word and Excel.
- Strong customer service skills and good clerical skills.
- Excellent verbal and written communication and listening skills.
- Ability to proceed with regular tasks with occasional direction and refer questionable situations to experienced staff or management.
- Ability to solve problems with easily identifiable, standard, and specifically defined solutions.
- Ability to interact well with others and work independently or in a team setting.
- Ability to work under tight time constraints in a high-volume environment with multiple priorities.
- Ability to read, interpret, and comply with written information and documents, including safety rules, operations or procedure manuals, and maintenance instructions, with a high level of comprehension and concentration and the ability to meet deadlines.
- Ability to lift at least 20 pounds, or more if required by essential job functions.
- Ability to comply with company policies, rules, procedures, and Code of Conduct.
- Must pass pre-employment drug screening, may be subject to random drug and/or alcohol tests, and will be subject to a criminal history background check.
- Must be authorized to work in the United States.
Nice To Haves
- Experience in billing, collections, tracing, and OS&D.
- AS400 experience.
- Experience in the transportation industry.
Responsibilities
- Answer high-volume telephone calls and direct them accurately.
- Maintain counts of received and shipped items, compare them with bills of lading, and record discrepancies.
- Prepare paperwork and repackage OS&D freight.
- Maintain accurate daily or weekly records of OS&D freight issues for Service Center management.
- Keep the OS&D area clean and organized.
- Contact customers and coordinate delivery appointments.
- Identify freight bills requiring special delivery instructions.
- Respond to customer inquiries about bills of lading and provide proof of delivery by contacting departments or service centers to trace shipments.
- Respond to customer complaints about billing or services, referring complaints or service failures for investigation, resolution, and customer follow-up.
- Investigate, resolve, and respond to inquiries about overages, shortages, and damaged freight, including hazardous materials.
- Verify and process paperwork and procedures related to claims, charges, and freight tracing.
- Scan or image bills of lading and receipts.
- Transfer bill-of-lading information into the bill format and prepare bills for freight movement.
- Apply appropriate tariffs and charges to shipments.
- Place shipments on-hand.
- Assist with dispatch phones for customers and drivers.
- Maintain regular attendance and perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
