Service Center Clerk I (Part Time)

Estes Express Lines•Chattanooga, TN

1d•$19 - $21

About The Position

The Service Center Clerk I answers a high volume of telephone calls and directs them accurately, checks in drivers, and enters delivery manifest and dispatch data into computer systems. The role includes imaging and scanning bills of lading and other documents, identifying freight bills with special delivery instructions, distributing bills of lading, and working with driver handhelds. The clerk contacts customers to coordinate delivery times and schedule freight delivery appointments. Regular attendance is required. This is not an all-inclusive list of duties; employees may be assigned other duties and must be able to perform them. The position requires frequent interaction with customers, drivers, and coworkers in a high-volume environment with multiple priorities. The work environment ranges from quiet to loud. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Computer skills, including proficiency in Microsoft Word and Excel.
Strong customer service skills.
Good clerical skills.
Excellent verbal and written communication and listening skills.
Ability to solve problems within established instructions and processes.
Ability to work under close, detailed instruction.
Ability to interact well with others and work independently or as part of a team.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Ability to read, interpret, and comply with written information and documents, including safety rules, operations and procedure manuals, and maintenance instructions, with strong comprehension and concentration and the ability to meet deadlines.
Ability to lift at least 20 pounds, or more if required by the essential functions of the job.
Ability to comply with company policies, rules, procedures, and Code of Conduct.
Must pass a pre-employment drug screen and be subject to random drug and/or alcohol tests and a criminal history background check.
Must be authorized to work in the United States.

Nice To Haves

Experience in billing, collections, tracing, and OS&D.
Experience in the transportation industry.

Responsibilities

Answer high-volume telephone calls and direct calls accurately.
Check in drivers.
Enter delivery manifest data into the computer system.
Image and scan bills of lading and other documents.
Identify freight bills that require special delivery instructions.
Distribute bills of lading.
Enter data into the dispatch system.
Work with driver handhelds.
Contact customers to coordinate delivery times and schedule freight delivery appointments.
Maintain regular attendance.
Perform other duties as assigned.