Service Center Clerk I (FT Day Shift)

Estes Express Lines•Normal, IL

13h•$21 - $24

About The Position

The Service Center Clerk I handles a high volume of telephone calls, checks in drivers, enters delivery manifest and dispatch data, and scans and images bills of lading and other documents. The role identifies freight bills requiring special delivery instructions and distributes bills of lading. It also involves using driver handhelds and contacting customers to coordinate delivery times and schedule freight delivery appointments. Regular attendance is required. Employees may be assigned other duties as operational, safety, or other needs require.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Computer skills, including proficiency in Microsoft Word and Excel.
Strong customer service skills and good clerical skills.
Excellent verbal and written communication and listening skills.
Ability to solve problems within established instructions and processes and to work under close, detailed instruction.
Ability to interact well with others and work independently or as part of a team.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Ability to read, interpret, and comply with written information and documents, including safety rules, operations and procedure manuals, and maintenance instructions; requires strong comprehension, concentration, and ability to meet deadlines.
Ability to lift at least 20 pounds, or more if required by essential job functions.
Ability to comply with company policies, rules, procedures, and Code of Conduct.
Must pass a pre-employment drug screen and may be subject to random drug and/or alcohol testing and a criminal history background check.
Must be authorized to work in the United States.

Nice To Haves

Experience in billing, collections, tracing, and OS&D is preferred.
Transportation industry experience is a plus, but is not required.

Responsibilities

Answer high-volume telephone calls and direct them accurately.
Check in drivers.
Enter delivery manifest data into the computer system.
Image and scan bills of lading and other documents.
Identify freight bills requiring special delivery instructions.
Distribute bills of lading.
Enter data into the dispatch system.
Work with driver handhelds.
Contact customers to coordinate delivery times and schedule freight delivery appointments.
Maintain regular attendance and perform other assigned duties as required.