Service Center Clerk III

Estes Express Lines•San Fernando, CA

1d•$27 - $30

About The Position

The Service Center Clerk III supports service center freight operations, including dispatch, line haul coordination, scheduling, tracking, tracing, billing, and overage, shortage, and damage (OS&D) handling. The role communicates with dispatch and operations staff, drivers, and other service centers to help move freight within service standards and meet cost and service goals. It also serves as a resource for less experienced clerical staff by answering questions, providing guidance, and delivering on-the-job training. Depending on operational needs, the position may also perform employee-file, payroll, applicant-tracking, and new-hire orientation tasks. The position requires regular attendance and the ability to perform assigned duties as operational, safety, and other needs require. It may involve a night or alternate schedule with proper notification. The work environment can include moving mechanical parts, fumes or airborne particles, hazardous materials, elevated or precarious locations, and varying weather conditions. Noise levels range from quiet to loud.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Knowledge of functional areas including customer care, OS&D, billing, pricing, tracing, dispatching, weights, and inspection.
Computer skills and proficiency in Microsoft Word and Excel.
Strong customer service skills.
Excellent verbal and written communication and listening skills.
Ability to answer most questions and complete most tasks without guidance, referring only unusual problems to more experienced staff or a manager.
Good understanding of departmental priorities, workflow, and guidelines.
Ability to investigate apparent problems using standard troubleshooting procedures, interpret information, and exercise independent judgment and risk assessment in choosing solutions.
Ability to work a night or alternate schedule as needed with proper notification.
Ability to lift approximately 20 pounds or more if required by essential job functions.
Ability to comply with company policies, rules, procedures, and Code of Conduct.
Ability to interact well with others and work independently or as part of a team.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Ability to read, interpret, and comply with written information and documents, including safety rules, operations and procedure manuals, and maintenance instructions, with strong comprehension and concentration and the ability to meet deadlines.
Must pass a pre-employment drug screen, be subject to random drug and/or alcohol tests, and undergo a criminal history background check.
Must be authorized to work in the United States.
Must be able to meet the role's physical demands, including regularly talking or hearing; frequently sitting and using hands to operate computers and standard office equipment; and occasionally standing, walking, lifting, twisting, turning, and reaching. Vision requirements include close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

AS400 experience is strongly preferred.
Experience in the transportation industry is a plus but not required.

Responsibilities

Create freight manifest lists using applicable coding.
Assist dispatchers with assigning pick-up and delivery drivers for local delivery activities and road routes.
Help maintain the city dispatch sheet and advise drivers about problems encountered during freight pick-up and delivery; assist with city dispatch as needed.
Schedule, track, trace, and bill freight.
Coordinate line haul drivers using computer-system information and phone communication with service centers to move freight within service standards.
Interact with the Line Haul Supervisor, Operations Planner, service center personnel, VP of Operations, Breakdown Coordinators, and Line Haul Drivers.
Assist with line haul activities and plan dispatches to accommodate cost and service goals.
Maintain counts of received or shipped items, compare them against bills of lading, and record discrepancies.
As needed, investigate and resolve overages, shortages, and damaged freight issues, including hazardous materials; prepare paperwork and repackage OS&D freight.
As needed, maintain accurate daily or weekly OS&D records for service center management and keep the OS&D area clean and organized.
Coach and answer questions from less experienced clerical staff, provide guidance on job activities, and deliver one-on-one on-the-job training when necessary.
As needed, set up and maintain employee files, payroll records, and filing systems; track job applicant information for AAP compliance; process payroll change forms; compile new-employee payroll information; and conduct new-employee orientation and collect hiring paperwork.
Attend work regularly and perform other duties as assigned.