Service Center Clerk II

Estes Express Lines • Miami, FL

1d • $23 - $25

About The Position

The Service Center Clerk II handles high-volume telephone calls, freight documentation and billing, customer inquiries, and overage, shortage, and damage (OS&D) freight processes. The role coordinates freight delivery appointments, helps trace shipments, prepares freight bills and paperwork, maintains OS&D records and work areas, and assists with dispatch calls. Regular attendance is required. This is not an all-inclusive list of duties; employees may be assigned other tasks and must be able to perform them as operational, safety, or other needs require.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• Proficiency in Microsoft Word and Excel.
• Strong customer service skills and good clerical skills.
• Excellent verbal and written communication and listening skills.
• Ability to handle regular tasks with occasional direction and refer questionable situations to experienced staff or management.
• Ability to solve problems with readily identifiable, standard, specifically defined solutions.
• Ability to interact well with others and work independently or as part of a team.
• Ability to work under tight time constraints in a high-volume environment with multiple priorities.
• Ability to read, interpret, and comply with written information and documents, including safety rules, operations and procedure manuals, and maintenance instructions; maintain concentration and meet deadlines.
• Ability to lift at least 20 pounds, or more if essential job functions require it.
• Ability to comply with company policies, rules, procedures, and Code of Conduct.
• Must pass a pre-employment drug screen, be subject to random drug and/or alcohol testing, and undergo a criminal history background check.
• Must be authorized to work in the United States.

Nice To Haves

• Experience in billing, collections, tracing, and OS&D.
• AS400 experience.
• Experience in the transportation industry.

Responsibilities

• Answer high-volume telephone calls and direct them accurately.
• Maintain counts of items received or shipped, compare them against bills of lading, and record discrepancies.
• Prepare paperwork and repackage OS&D freight.
• Maintain accurate OS&D records and report issues to Service Center management daily or weekly.
• Keep the OS&D area clean and organized.
• Contact customers and coordinate delivery times to schedule freight appointments.
• Identify freight bills that require special delivery instructions.
• Respond to customer inquiries about bills of lading and provide proof of delivery by contacting other departments or service centers to trace shipments.
• Respond to customer complaints about billing or services, referring complaints or service failures to designated departments for investigation, resolution, and customer follow-up.
• Investigate, resolve, and respond to customer inquiries about overages, shortages, and damaged freight, including hazardous materials.
• Verify and process paperwork and procedures concerning claims, charges, and freight tracing.
• Scan or image bills of lading and receipts.
• Transfer bill-of-lading information into the bill format and prepare bills for freight movement.
• Prepare freight bills, applying appropriate tariffs and charges to each shipment.
• Place shipments on-hand.
• Assist with dispatch phone calls from customers and drivers.
• Maintain regular attendance and perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED