Service Center Clerk II - 2PM Start Time

Estes Express Lines • Neenah, WI

1d • $22 - $24

About The Position

The Service Center Clerk II handles high-volume telephone calls, shipment documentation, freight tracing, customer inquiries, and overage, shortage, and damage (OS&D) matters. The role prepares and processes freight bills and related paperwork, coordinates delivery appointments, maintains OS&D records and work areas, and assists customers, drivers, and internal teams. Regular attendance is required. The employee may also perform other duties as assigned to meet operational, safety, and business needs.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• Proficiency in Microsoft Word and Excel.
• Strong customer service skills.
• Good clerical skills.
• Excellent verbal and written communication and listening skills.
• Ability to proceed with regular tasks with occasional direction and refer questionable situations to experienced staff or management.
• Ability to solve problems with readily identifiable, standard, and specifically defined solutions.
• Ability to interact well with others and work independently or as part of a team.
• Ability to work under tight time constraints in a high-volume environment with multiple priorities.
• Ability to read, interpret, and comply with written materials such as safety rules, operations and procedure manuals, and maintenance instructions, with strong comprehension and concentration and the ability to meet deadlines.
• Ability to lift at least 20 pounds, or more if required by essential job functions.
• Ability to comply with company policies, rules, procedures, and Code of Conduct.
• Must pass a pre-employment drug screen, be subject to random drug and/or alcohol tests, and undergo a criminal history background check.
• Must be authorized to work in the United States.

Nice To Haves

• Experience in billing, collections, tracing, and OS&D.
• AS400 experience.
• Experience in the transportation industry.

Responsibilities

• Answer high-volume telephone calls and direct them accurately.
• Maintain counts of received or shipped items, compare them with bills of lading, and record discrepancies.
• Prepare paperwork and repackage OS&D freight.
• Maintain an organized OS&D area and accurate records of OS&D issues for reporting to Service Center management.
• Contact customers and coordinate delivery times and appointments.
• Identify freight bills that require special delivery instructions.
• Respond to customer questions about bills of lading and provide proof of delivery by contacting other departments or service centers to trace shipments.
• Respond to billing and service complaints, referring them to appropriate departments for investigation, resolution, and customer follow-up.
• Investigate, resolve, and respond to inquiries about overages, shortages, and damaged freight, including hazardous materials.
• Verify and process paperwork and procedures related to claims, charges, and freight tracing.
• Scan or image bills of lading and receipts.
• Transfer bill-of-lading information to bill formats and prepare freight bills for shipment movement, applying appropriate tariffs and charges.
• Place shipments on-hand.
• Assist with dispatch phones to support customers and drivers.
• Maintain regular attendance and perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED