Service Center Clerk I
About The Position
The Service Center Clerk I answers a heavy volume of telephone calls and directs them accurately. The role checks in drivers, enters delivery manifest information into computer and dispatch systems, scans and images bills of lading and other documents, identifies freight bills that require special delivery instructions, and distributes bills of lading. The clerk also works with driver handheld devices and contacts customers to coordinate delivery times and schedule freight delivery appointments. Regular attendance is required. This is not an all-inclusive list of duties; the employee may be assigned other duties and must be able to perform them as operational, safety, or other needs require.
Requirements
- High school diploma or GED, or an equivalent combination of education and experience.
- Computer skills, including proficiency in Microsoft Word and Excel.
- Strong customer service skills and good clerical skills.
- Excellent verbal and written communication and listening skills.
- Ability to solve problems using established instructions and processes, and to work under close, detailed instruction.
- Ability to interact well with others and work independently or as part of a team.
- Ability to work under tight time constraints in a high-volume environment with multiple priorities.
- Ability to read, interpret, and comply with written information and documents, including safety rules, procedure manuals, and maintenance instructions, with strong comprehension and concentration and the ability to meet deadlines.
- Ability to lift at least 20 pounds, or more if required by essential job functions.
- Ability to comply with company policies, rules, procedures, and Code of Conduct.
- Must pass a pre-employment drug screen, may be subject to random drug and/or alcohol tests, and is subject to a criminal history background check.
- Must be authorized to work in the United States.
Nice To Haves
- Experience in billing, collections, tracing, and OS&D.
- Experience in the transportation industry.
Responsibilities
- Answer high-volume telephone calls and direct them accurately.
- Check in drivers.
- Enter delivery manifest data into the computer system.
- Image and scan bills of lading and other documents.
- Identify freight bills requiring special delivery instructions.
- Distribute bills of lading.
- Enter data into the dispatch system.
- Work with driver handheld devices.
- Contact customers to coordinate delivery times and schedule freight delivery appointments.
- Maintain regular attendance and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
