Service Center Clerk PT

IGA Southeast•Gaston, SC

About The Position

The Service Center Clerk helps maintain guest service standards and front-end operations at IGA Market. The role monitors guest traffic and front-end productivity, supports scheduling, trains and guides front-end hosts, handles guest and host requests and transaction approvals, and helps keep the front end and parking lot clean and orderly. The clerk also processes guest orders, including working as a cashier or guest service clerk, and performs other duties assigned by management. This is a part-time position.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
Ability to read and understand information and directions.
Knowledge of front-end operations.
Ability to supervise hosts, including training and development.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Effective communication and guest service skills.
Ability to stand for extended periods.
Demonstrated successful use of math skills.
Ability to work well with computers.

Responsibilities

Ensure front-end standards in the No Noticeable Wait Policy are met.
Manage guest traffic flow from both the guest and bagging sides of the register, interacting with guests and monitoring productivity.
Work with the Store Manager and Guests Service Manager to ensure schedules provide the desired service level within established labor guides.
Train cashiers to call additional hosts to the front end according to guest needs and the daily call-up list.
Handle guest and host requests, refunds, overrides, and check approvals promptly and professionally.
Keep the front end clean, neat, and clutter-free, and ensure the parking lot is free of debris and excessive carts.
Set a positive example for front-end hosts in speech, manner, dress, hygiene, and integrity.
Ensure unused check lanes are blocked off when not in use.
Monitor and enforce front-end policies related to Asset Protection and Shrink Control.
Train and direct hosts who are not meeting front-end standards.
Communicate problem areas and host performance concerns to the Guests Service Manager.
Provide ongoing on-the-job performance feedback to front-end hosts to maintain service levels.
Process guest orders, including performing as a cashier or guest service clerk.
Perform other duties as assigned by management.