Service Center Clerk PT

Alex Lee•Gaston, SC

About The Position

The Service Center Clerk supports front-end guest service at IGA Market. The role helps maintain front-end service standards, manage guest traffic, support cashier and host performance, and ensure the front end and parking lot remain clean and orderly. The clerk also processes guest orders, including working as a cashier or guest service clerk, and performs other duties assigned by management.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 pounds occasionally and 15 pounds constantly.
Ability to read and understand information and directions.
Knowledge of front-end operations.
Ability to supervise hosts, including training and development.
Demonstrated ability and willingness to learn multiple tasks and the technical requirements of the job.
Effective communication and guest service skills.
Ability to stand for extended periods.
Demonstrated successful use of math skills.
Ability to work well with computers.

Responsibilities

Ensure front-end standards under the No Noticeable Wait Policy are met.
Manage guest traffic flow from both the guest and bagging sides of the register, interacting with guests and monitoring productivity.
Work with the Store Manager and Guests Service Manager to ensure schedules provide the desired service level within labor guides.
Train cashiers to call additional hosts to the front end according to guest needs and the daily call-up list.
Handle guest and host requests, refunds, overrides, and check approvals promptly and professionally.
Keep the front end clean, neat, and clutter-free, and ensure the parking lot is free of debris and excessive carts.
Model appropriate speech, manner, dress, hygiene, and integrity for front-end hosts.
Ensure unused check lanes are blocked off when not in use.
Monitor and enforce front-end policies related to asset protection and shrink control.
Train and direct hosts who are not meeting front-end standards.
Communicate problem areas and host performance concerns to the Guests Service Manager.
Provide ongoing on-the-job feedback to front-end hosts to maintain service levels.
Process guest orders, including performing cashier or guest service clerk duties.
Perform other duties assigned by management.