Service Center Advisor 3-11 PM

Sapp Bros., Inc.•Omaha, NE

About The Position

Sapp Bros., Inc. is seeking an experienced Service Advisor for its diesel maintenance shop. The role focuses on providing five-star customer service by greeting customers, helping with vehicle inquiries, and writing service tickets as needed. The Service Advisor oversees the service process from initial contact through completion, builds customer relationships, and ensures customers receive prompt, courteous, and effective service. The position works a 3:00 PM to 11:00 PM shift on a rotating schedule that includes every other weekend.

Requirements

Strong typing skills and ability to work with computer applications.
Valid driver's license with a good driving record.
Ability to perform basic math and use an adding machine.

Nice To Haves

High school diploma, GED, or equivalent.
At least one year of experience in a service advisor or service writer role.

Responsibilities

Provide excellent customer service and build lasting customer relationships.
Manage the service process from initial contact through completion, meeting and exceeding customer expectations.
Ensure vehicles undergo lock-out/tag-out procedures for safety and follow applicable lock-out/tag requirements.
Assign work orders to technicians and monitor job completion.
Handle incoming calls professionally and efficiently.
Complete work orders and assist with inventory management.
Support over-the-counter sales and assist with fleet accounts.
Perform daily cleaning duties and maintain a safe, organized work environment.