Service Calls Admin

SunSource•Longueuil, QC

2d•Onsite

About The Position

This onsite individual will act as the primary liaison between our company and the customer on all day-to-day operations managing service calls. This is an exciting opportunity for someone who has an inquisitive mindset, can-do attitude, organized, good social skills, and attention to detail.

Requirements

Proficient in all Microsoft Office programs and the skills to grasp customer software quickly
Must be fluent in French (Spoken and written)
Be able to communicate clearly with a wide range of intermediaries
Highly organized with strong attention to detail

Nice To Haves

Manufacturing / industrial experience
Customer service experience

Responsibilities

Build and maintain strong customer relationships to ensure excellent service delivery
Manage and coordinate service call orders from initiation to completion
Act as the key liaison between customers, vendors, suppliers, and Head Office
Review vendor EH&S requirements to ensure compliance for onsite work
Manage internal (STAMP) database, ensuring data input accuracy and integrity
Process service calls order approvals daily
Review and identify potential repairs and service opportunities
Actively participate in plant sponsored initiatives, meetings, and activities
Collaborate with customers to improve their reliability, and introduce cost savings initiatives
Create process improvements based on data and logic
Coordinate shipping, receiving, and expediting orders as required
Manage and track inventory of repairable assets