Service Admin

Pace Transportation•Charlestown, IN

2d•Onsite

About The Position

We are looking for a highly organized and customer-oriented Service Administrator to join our team. The Service Administrator will be responsible for handling administrative tasks related to customer service, including managing service schedules, maintaining accurate records, processing invoices, and ensuring smooth communication between customers and the service team. The ideal candidate will possess excellent organizational skills, attention to detail, and a strong ability to handle multiple tasks simultaneously.

Requirements

High school diploma or equivalent required.
Minimum of 2 years of experience in an administrative or customer service role, preferably in a service department or similar environment.
Strong organizational and multitasking abilities.
Excellent communication skills, both verbal and written.
Proficiency with service management software, Microsoft Office Suite, and other basic office tools.
Ability to work under pressure and meet deadlines while maintaining attention to detail.
Basic understanding of service processes and customer service principles.
Problem-solving skills and the ability to handle customer complaints professionally.

Nice To Haves

Associate’s degree in business administration or a related field is a plus.

Responsibilities

Manage and coordinate service appointments to ensure efficient technician scheduling and timely service delivery, while working with parts departments to ensure required materials and supplies are available.
Serve as the primary point of contact for customer inquiries, providing updates, resolving service-related questions, and conducting post-service follow-ups to ensure satisfaction and address concerns.
Create, update, and close work orders with accurate documentation, maintain detailed service records including history and warranties, and ensure all service data is properly entered and managed in systems.
Process service-related invoices with accuracy, handle billing inquiries and discrepancies, and provide general administrative support, including paperwork, filing, and office assistance.