Service BDC for Outbound Calls

Orland Toyota•Tinley Park, IL

18h•Onsite

About The Position

The Kowalis family opened the doors of its first dealership in the 1970's and so began their mission to make the car shopping process easier. From the Service Department to the Showroom, the Kowalis family simplified every process and created a high-end customer experience. In fact, it's dedication to world-class service that makes Kowalis Auto Group a positive place to shop and to work. We have a high employee retention rate and many of our employees have been here for decades. We believe that when you treat people right, those good works come full circle. Today, Kowalis Auto Group is still owned and operated by the Kowalis family and 100 percent customer satisfaction is still a #1 priority.

Requirements

Excellent verbal and written communication skills
Proficient with Microsoft Word, Excel, and Outlook
Time management, prioritization skills, and ability to multitask required
Ambitious, goal oriented mentality and eager to improve
Ability to hit sales quotas and closing percentages
Valid driver’s license

Responsibilities

Handle outbound calls
Respond to emails in a professional, well-spoken manner
Assist customers in appropriate vehicle selection, providing industry knowledge and the highest level of customer happiness
Conceptualize and understand the psychology of internet customers and work with them accordingly to set appointment for a proper vehicle demonstration
Direct customers to product information resources, including those available on the internet
Deliver inquiries/messages intended for other sales personnel and departments promptly
Other duties as assigned