Service BDC

DELLA AUTO GROUP • Town of Queensbury, NY

5d • Onsite

About The Position

The Service Appointment Coordinator at DELLA Auto Group is a full-time, hourly sales position in the auto industry. The individual in this role will be responsible for coordinating service appointments for customers to the dealership's service center. As a Service Appointment Coordinator, you will play a vital role in ensuring the efficiency and satisfaction of our customers' service experiences at DELLA Auto Group.

Requirements

• High school diploma or equivalent
• Previous customer service experience, preferably in the automotive industry
• Strong communication and interpersonal skills
• Organized and detail-oriented with the ability to multi-task
• Proficient computer skills and ability to learn new software systems
• Ability to work in a fast-paced environment and handle a high volume of phone calls
• Must be available to work a flexible schedule, including evenings and weekends

Responsibilities

• Answer incoming calls and schedule service appointments for customers
• Maintain accurate and organized records of all appointments and customer information
• Coordinate with service technicians and advisors to ensure prompt and efficient service for customers
• Follow up with customers to confirm appointments and address any concerns or changes
• Monitor service schedule to ensure timely completion of appointments and communicate any delays or issues to customers
• Up-sell services and products to customers based on their vehicle's needs and manufacturer recommendations
• Provide exceptional customer service and resolve any customer complaints or issues in a timely and professional manner
• Assist with other tasks and projects as assigned by management

Benefits

• health insurance
• paid time off
• company-matched 401(k) retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED