BDC Service Agent

Oakes Kia of Olathe•Olathe, KS

16h•Onsite

About The Position

We are looking for a BDC Service Agent to join our growing team. In this role, you will serve as the first point of contact for customers, helping guide them through their service experience from initial inquiry to post-visit follow-up. This position is ideal for someone who is organized, people-focused, and thrives in a fast-paced environment. Established in 2010, Oakes Auto Group is family-owned and locally operated, with a culture built around stability, growth, and long-term career development.

Requirements

Valid driver’s license with a clean or acceptable driving record
Ability to pass a standard background check
Strong reliability and consistent attendance
Comfortable working in a fast-paced, customer-focused environment
Basic computer skills and willingness to learn new systems
Previous customer service experience required; dealership or BDC experience preferred

Nice To Haves

Team player with a positive, can-do attitude
Strong communication skills
Genuinely enjoys helping people and creating a great customer experience
Highly organized, detail-oriented, and dependable
Strong desire to grow and succeed within a team environment

Responsibilities

Act as the first point of contact for service customers via phone, text, and email, delivering a friendly and professional experience
Schedule and confirm service appointments while coordinating with the service team to maximize efficiency
Follow up with customers after service visits to ensure satisfaction and gather feedback
Maintain accurate customer records, communication logs, and service history in CRM systems
Promote service offerings, maintenance recommendations, and current specials to enhance the customer experience
Assist in resolving customer concerns and escalate complex issues when needed
Track and report on appointment activity, customer interactions, and performance metrics