Service Call Administrator

Ziegler•Shakopee, MN

20h•Onsite

About The Position

Ziegler CAT is seeking a highly organized and customer-focused Service Call Administrator to join our Power Systems team. In this role, you will be responsible for managing and closing service calls for the branch. The Service Call Administrator plays a key role in supporting Service by being responsible for closing all service calls, ensuring timely service invoicing, creating necessary POs and provide customer service to internal and external customers. This role will have additional administrative support responsibilities for the branch overall as well. At Ziegler Power Systems, we are committed to delivering exceptional customer service, industry-leading products, and solutions that provide peace of mind to our customers.

Requirements

High School Diploma or GED required
1–3 years of customer service, administrative support, account coordination, or related experience
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and other business software
Strong organizational skills with exceptional attention to detail
Excellent written, verbal, and interpersonal communication skills
Ability to manage multiple priorities and work effectively in a fast-paced environment
Strong problem-solving skills and customer-focused mindset
Ability to work independently and collaboratively within a team environment

Nice To Haves

Associates or Bachelors degree preferred
Experience with Microsoft Dynamics 365 (D365) helpful
Knowledge of heavy equipment, power generation, industrial service, or related industries a plus

Responsibilities

Open Scheduled Services for Preventative Maintenance
Close and Invoice service calls
Create POs for necessary parts, supplies, or services
Generate and edit reports to ensure proper records of services
Collaborate with Service Team to troubleshoot and maintain WIP
Work with warranty on WIP/service calls
Work with AP/AR on PO disputes, questions, or other misc. reimbursements
Monitor administrative quality of repairs
Follow-up on outstanding payments due to vendors
Seeking out answers to warranty questions
Work with Sales to collect missing customer information
Demonstrate professionalism, integrity, and a commitment to customer satisfaction while supporting a safe and positive work environment.
Perform additional duties and responsibilities as assigned.

Benefits

Health, Dental, Vision and Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance
FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance