Service Administrator

Alta Equipment Group•London, ON

5d•CA$46,000 - CA$56,000•Onsite

About The Position

Alta Material Handling is currently looking for a full-time Service Administrator for our London, ON branch. The primary responsibilities of the position consist of, but are not limited to: Job Duties: Communicating effectively with peers, internal and external customers on the status of service work and all other related items Inputting the technicians time daily onto the work orders in the system as required for work order completion and payroll Completing and invoicing service orders in a timely manner Inputting invoices into various customers systems/portals as required Inbound calls from customers regarding service invoice issues and resolution of complaints Arrange 3rd party services which include issuing purchase orders, receiving purchase orders and applying to service orders Providing assistance to our dispatch office to take customer calls as backup Providing assistance to Service Manager when required Provide support and assistance on other tasks as they arise

Requirements

High School Diploma
English fluency and effective verbal and writing communication skills
Knowledge and experience in Excel and other computers skills are a MUST
Excellent communication skills and follow up on requests and task are a MUST
Excellent work ethic
Superior organizational skills and multitasking ability
Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills - Basic: Ability to add and subtract
Reasoning Ability - Intermediate: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

College or additional certification is a definite asset
Experience in a similar position is an asset
Strong technical and mechanical background in the automotive or forklift industry is an asset

Responsibilities

Communicating effectively with peers, internal and external customers on the status of service work and all other related items
Inputting the technicians time daily onto the work orders in the system as required for work order completion and payroll
Completing and invoicing service orders in a timely manner
Inputting invoices into various customers systems/portals as required
Inbound calls from customers regarding service invoice issues and resolution of complaints
Arrange 3rd party services which include issuing purchase orders, receiving purchase orders and applying to service orders
Providing assistance to our dispatch office to take customer calls as backup
Providing assistance to Service Manager when required
Provide support and assistance on other tasks as they arise