Service Administrator

HCI Systems • Ontario, CA

7d • $24 - $25 • Onsite

About The Position

HCI Systems, Inc. is a fast-growing full-service fire and life safety company providing an array of solutions for a multitude of facilities that include fire alarm, fire suppression, fire sprinkler, electronic security, access control, video management, audio/visual, surveillance, nurse call, and more. We are looking for a dynamic, self-starting individual to join our Service administration team.

Requirements

• Associates degree or equivalent work experience
• 2+ years of scheduling and/or dispatching experience
• Ability to participate productively in a diverse team environment, including personnel in the following departments: Sales, Operations, Warehouse, and Field Technicians
• Familiarity with service and/or construction environment is desired
• Highly motivated and success driven with strong interpersonal and communication skills
• Skilled in optimizing workflow efficiency, prioritizing tasks, and meeting deadlines without compromising quality
• High degree of self-discipline and organization
• Typing speed 45+ WPM

Responsibilities

• Ability to manage 3 phone lines to facilitate client expectations with prescheduled appointments and/or and generate emergency service call work orders
• Strategically plan testing appointments and repair appointments with clients and building personnel
• Manage approximately 200-300 testing contracts monthly while organizing a logistics schedule for over twenty-five field technicians
• Review completed service orders and process billings for invoicing
• Proactively analyze and evaluate processes for improved efficiency
• Collaborate with internal staff to improve work and problem-solving efforts
• Aid in identifying client needs and perform a high volume of administrative duties
• Must provide strong and clear oral and written communication, and be able to respond to routine inquiries in a timely manner
• Knowledge of principles and processes for providing prompt client support, which includes interpretation and execution of clients’ contractual and non-contractual expectations and deadlines, meeting quality standards for services, and ability to evaluate client satisfaction and strong follow-up skills
• Recent working knowledge of Microsoft software including Word, Excel, and Outlook are required

Benefits

• medical
• dental
• vision
• paid time off
• paid sick leave
• paid holidays
• access to low-cost life insurance
• 401k retirement plan with company match
• flexible spending accounts
• voluntary benefits include life insurance, disability, and accident coverage
• wellness programs
• pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree