Service Administrator

Aston Carter•Beaverton, OR

6d•$25 - $27•Onsite

About The Position

This role supports the Calibration Division by performing a variety of administrative, accounting, customer service, purchasing, receiving, and clerical functions. It is crucial in ensuring the efficient flow of equipment, documentation, vendor transactions, and customer communications throughout the calibration and repair process.

Requirements

Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
Strong written and verbal communication skills.
Ability to work effectively in a team-oriented environment.
Excellent organizational, time management, and multitasking skills.
Ability to handle confidential and sensitive information with discretion.
Strong attention to detail with a commitment to accuracy and quality.
Dependability with excellent attendance and reliability.
Strong problem-solving and decision-making skills.
Ability to prioritize workload and meet deadlines despite changing priorities.
High School Diploma or equivalent required.
Must be a U.S. Citizen or possess Permanent Resident status.

Nice To Haves

Associate Degree or equivalent post-secondary education preferred.
Previous experience in calibration, manufacturing, service operations, logistics, shipping/receiving, or technical service environments is preferred.
Experience with purchasing systems, inventory management, or ERP software.
Familiarity with shipping processes, documentation, and carrier systems.
Basic accounting or accounts payable experience.

Responsibilities

Perform administrative, accounting, and clerical duties in accordance with established procedures and accepted practices.
Work from purchase orders, receivers, packing slips, schedules, and work orders.
Maintain accurate records and data entry within company systems.
Handle confidential and sensitive information with discretion.
Manage multiple priorities and meet established deadlines.
Process vendor orders and manage purchase order and company credit card transactions.
Monitor vendor turnaround times and follow up to ensure timely completion of work.
Receive supplies and materials into the purchasing module of the company’s computer system.
Verify packing slips against purchase orders and report discrepancies.
Assist with internal Return Material Authorization (RMA) creation.
Receive customer equipment for calibration and repair and verify accuracy against packing slips and sales orders.
Enter equipment and associated information into the company database and tracking systems.
Print and distribute work orders generated from system templates.
Deliver equipment and required paperwork to the laboratory for calibration processing.
Package and prepare equipment for shipment, coordinating shipment details with customers.
Enter carrier tracking information into company systems and communicate shipment and tracking details to customers.
Effectively handle customer inquiries and escalations, maintaining a high level of professionalism.