Call Center Administrator

Amentum•Groton, CT

1d•$23 - $25•Onsite

About The Position

Amentum is seeking an Asset Management Coordinator for their client site in Groton, CT. The successful candidate will have outstanding skills and will be committed to working with others to deliver best in class, unparalleled excellence in customer service and satisfaction. The work schedule for this role is Monday-Friday, 6:00 am to 2:30 pm, however, various hours may be required based on business demand.

Requirements

High School Diploma or demonstrated equivalent.
One year of experience answering and routing incoming calls (business education may substitute year for year).
Must be familiar with facilities equipment descriptors such as HVAC, plumbing, and electrical.
Excellent customer communication and customer service skills required
Ability to obtain a security access badge at our client’s location.
Ability to read and understand information contained in a variety of documents or displayed on a computer screen.
Demonstrated fluency in computer use including the full Microsoft product line.
Ability to obtain an appropriate driver's license issued by the State Department of Motor Vehicles, as requested.
Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship or Permanent Residency is required for facility credentials/authorization at this work location.
This position does not include sponsorship for United States work authorization.

Nice To Haves

Experience utilizing a CMMS or other data management software
Accurate and efficient data entry, organizational and follow up skills
Strong skills in Microsoft Office (Excel, PowerPoint, Word, and Outlook).
Ability to learn new software and processes quickly
Ability to manage and adhere to deadlines and scheduling requirements
Ability to adjust and adapt to a constantly changing environment
Experience working in a GMP or similar regulated environment such as hospitals, biomedical or pharmaceutical campuses
Strong organizational and attention to detail skills
Basic computer literacy and data entry skills
Excellent communication and teamwork skills
Experience using a Computerized Maintenance Management System (CMMS); EAMS experience is a plus.
Excellent verbal and written communication skills

Responsibilities

Primary point of contact for all site related service requests called in or entered by site personnel
Inputs phone call, e-mail, or hard copy information into a Computerized Maintenance Management System (CMMS)
Monitors and actions work order queues and assigns to correct scheduling group
Coordinates some outside service calls with specific vendors
Dispatches technicians to perform reactive maintenance work
Enters work order information, sets priority, and forwards work order for further processing
Maintains and updates records, reports, files and communication information
Researches and answers all customer work order status inquiries
Reviews, enters and tracks MRO purchasing requisitions
Performs other administrative duties as assigned
Work in a team environment with a one team mentality; be friendly, respectful, empathetic, and professional to teammates and clients.
Value and respect employee authenticity and demonstrate cultural awareness to create a memorable experience and a respectful workplace.
Balance workload and multiple tasks while focusing on attention to detail and prioritizing assignments.
Take initiative to resolve issues that arise and solve problems independently; shift priorities as needed or requested by management and remain flexible
Other duties as assigned by management
Ability to communicate clearly via phone
Ability to work closely with customer during site emergencies.
Accurately document electronic and paper cataloging system to provide information to customer or regulatory personnel.
Strive for quick complaint resolution; to resolve problems on the first call and avoid escalation of issues through operational knowledge.