Maintenance Call Center Administrator

The Fresh Market Inc • Greensboro, NC

23h • Onsite

About The Position

The Fresh Market has an opening for a Maintenance Call Center Administrator in our Store Support Center in Greensboro, NC. This position will answer incoming calls and work order system service requests from our retail stores to create work orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Answer incoming calls and requests from vendors. Update work order status in the work order system.

Requirements

• High school diploma or equivalent required.
• Customer service, dispatching, call center, facilities maintenance, or service coordination experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Proficiency with Microsoft Office and computerized work order systems.
• Strong attention to detail and follow-through.

Responsibilities

• Answer calls and respond to emails and work order service requests
• Troubleshoot service requests with stores both telephonically and by email
• Dispatch Work Orders to vendors
• Research required information using available resources
• Follow up and update work orders with required information
• Manage and resolve service request issues, store complaints, and vendor inquiries
• Provide customers with product and service information to troubleshoot service requests
• Enter new customer information into system
• Update existing customer information
• Process orders, forms, and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports

Benefits

• Team member discount up to 40%
• Health, Dental & Vision insurance available for individual, spouse, partner, and family.
• 401K contribution and match for part-time and full-time team members.
• Personal time off and additional time off purchase plans available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED