CALL CENTER

Illinois Eye Center•Peoria, IL

23h•$18 - $22•Onsite

About The Position

We are looking for individuals who want to be part of a medical team that puts our patients first and works well with a team of professionals. Someone who wants a successful career in the eye care profession where your efforts make a difference. We want people who are tech-savvy, enthusiastic, cares about others, and wants to work in a fast paced and fun environment.

Requirements

High school diploma or equivalent
Two years minimum experience in customer service
Strong communication and customer service skills; ability to interact professionally with patients, staff, physicians, and leadership
Excellent computer and data entry capabilities
Ability to work independently as well as collaboratively in a team environment
Professional, friendly, and patient-focused demeanor
Strong organizational skills and attention to detail in a fast-paced setting
Ability to remain calm and effective under pressure
Confident decision-making and problem-solving skills
Comfortable managing multiple tasks at once
Empathy and understanding of patient needs

Nice To Haves

Call Center or Patient Scheduling experience preferred
Knowledge of insurance plans is helpful but can be trained
Alignment with the mission and values of Illinois Eye Center (IEC)

Responsibilities

Serve as the first point of contact for our patients by answering and managing incoming telephone calls in an enthusiastic, courteous, and professional manner.
Schedule patient appointments, accurately enter all required information into our computer system, and direct calls to the appropriate personnel as needed.
Works closely with referring physician offices and internal staff to ensure patient needs are addressed promptly and efficiently.
Gathering and entering insurance and demographic information, assisting with rescheduling or canceling appointments, and supporting callers with any follow-up needs.