Service Business Development Representative

Stokes Kia • North Charleston, SC

4d • Onsite

About The Position

Stokes Kia is seeking a Service Business Development Representative. The Service BDR is responsible for scheduling and maintaining the service appointment schedule; and following up to ensure customer satisfaction with services completed.

Requirements

• One to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Responsibilities

• Schedules service appointments and maintains the service schedule.
• Makes service follow up calls ensuring customer satisfaction.
• Communicates effectively with customers and prospects according to their preferred method of communication, whether by phone, by email, or in person.
• Has thorough knowledge of all dealership products and services.
• Satisfies the transportation needs of customers.
• Directs customers to product information resources, including those available on the Internet.
• Assists customers in selecting services.
• Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Coordinates promotions with other dealership promotions and advertising.
• Maintains an ongoing customer database to capture repeat business.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Attends service meetings.
• Maintains professional attitude.

Benefits

• Manufacturer & and in-house training provided, along with continued education training.
• Career Advancement & Promotion Opportunities.
• Employee Discounts on Products & Services.
• Paid Time Off & Holidays
• Medical, Dental, Vision, Life, Short & Long Term Disability Insurance
• 401(k) with Employer Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed